Customer Service Representative

Ozarks Community Hospital (OCH), located in Springfield, Missouri, is a reputable healthcare provider committed to delivering exceptional medical services to the community it serves. As a comprehensive healthcare institution, OCH emphasizes compassionate care and healthy communities, aiming to improve accessibility and quality of healthcare for all patients, especially the underserved. The hospital is recognized for its dedication to fostering a respectful and dignified environment for patients and staff alike, while continuously striving to maintain the highest standards of medical excellence and preventive care.

Within its robust network of clinics, the Behavioral Health Evergreen Clinic stands out as a vital component of OCH’s mental health services. This specialized clinic is dedicated to providing comprehensive behavioral health support, focusing on patient-centered care and emotional well-being. The clinic’s multidisciplinary approach ensures that patients receive both direct and indirect assistance in managing their health. OCH seeks to expand its team by recruiting a Customer Service Representative / Receptionist to join the Behavioral Health Evergreen Clinic. This role is pivotal in enhancing patient experience through effective communication, administrative support, and coordination of clinic operations.

The Customer Service Representative / Receptionist will work under the guidance of the Clinic Manager, playing a multifaceted role that involves direct patient engagement and indirect administrative support. Responsibilities include assisting the clinic in routine operations, orienting new staff members, managing work schedules, and facilitating smooth workflow within the office environment. The role requires maintaining clear and consistent communication with healthcare providers to keep them informed about patient progress and any potential issues. The position demands strong organizational skills, multitasking capability, and a working knowledge of office procedures and basic accounting principles. Moreover, a background in handling Medicare, Medicaid, and third-party payor processes will be considered advantageous.

This full-time position offers eligibility for a range of benefits, which reflect OCH’s commitment to employee well-being. Benefits include comprehensive health, dental, and vision coverage, a 401(k) retirement plan, life insurance, short-term disability options, and flexible spending accounts that provide financial flexibility to manage healthcare and dependent care expenses. Additionally, employees earn paid time off (PTO) starting from the first day of employment, accruing up to three and a half weeks per year based on a standard 40-hour work week. The hospital also observes company-paid holidays, further supporting a balanced work-life environment.

Working at Ozarks Community Hospital provides an opportunity to be part of an Equal Opportunity Employer that values diversity, equity, and inclusion. The hospital encourages applications from a broad spectrum of candidates and supports career growth within a collaborative and supportive workplace. Joining the Behavioral Health Evergreen Clinic as a Customer Service Representative / Receptionist allows individuals to contribute significantly to the health and wellness of the Springfield community, supporting an institution that embodies compassion, respect, and dedication to excellence in healthcare delivery.