Customer Service Representative

Ashley Furniture has been a prominent leader in the home furnishings industry for over 75 years, recognized as the largest home furnishings manufacturer worldwide. The company has solidified its reputation by offering high-quality, stylish, and affordable furniture products that transform homes globally. With a growing customer base fueled by expanding consumer demand, Ashley Furniture is actively increasing its retail footprint by opening new stores to better serve diverse markets and communities. The organization's commitment to quality, customer satisfaction, and operational excellence has made it a trusted and admired brand across numerous countries.

Joining Ashley Furniture means becoming part of a company that values innovation, community engagement, environmental stewardship, and social responsibility. As a retailer, Ashley focuses on providing a seamless shopping experience driven by knowledgeable and dedicated staff, innovative product offerings, and a strong customer-first approach. The company culture encourages teamwork, reliability, and growth opportunities for employees at all levels. Employees enjoy comprehensive benefits, competitive compensation, and the chance to contribute to a brand with a rich legacy and a forward-looking vision.

The role of the Customer Service Representative is a pivotal position within the Ashley Furniture retail environment. This role serves as the first point of contact for customers in the store, acting as a front-line ambassador who reflects Ashley’s brand values through friendly, professional interaction and exceptional service. The Customer Service Representative is responsible for greeting customers, handling inquiries, managing sales order processes, supporting administrative tasks, and assisting with the overall store operations. This position demands strong communication skills, attention to detail, and the ability to multitask efficiently in a fast-paced retail setting.

Responsibilities include key tasks such as processing sales orders accurately, managing customer accounts including credit applications and financing assistance, and handling cash management duties under manager supervision. The representative also supports audit and compliance activities by maintaining accurate records, preparing reports, and ensuring proper documentation. In addition, the Customer Service Representative collaborates closely with sales, merchandising, and store teams to ensure a smooth customer experience and operational efficiency. The role requires comfort working with technology including POS systems, retail management platforms, and Microsoft Office tools.

This is a full-time position with competitive hourly pay ranging from $18.00 to $22.00. Ashley Furniture provides a supportive team environment with flexible scheduling that includes weekend and holiday shifts, as well as rotation for store opening and closing responsibilities. The company encourages continued professional growth and offers a comprehensive benefits package that includes health, dental, vision insurance, life and disability coverage, flexible spending accounts, 401(k), and paid time off. Ashley is proud to be an equal opportunity employer and values diversity, making decisions based on skills, qualifications, and business needs.