Customer Service Representative

Virginia Beach, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Employee assistance program

Tuition Reimbursement

legal plan

401k

Paid Time Off

Job Description

Busch Vacuum Solutions is a leading global manufacturer specializing in vacuum pumps, compressors, and blowers that serve essential roles in a variety of industries, including semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. Established as a company committed to innovation and quality, Busch continuously delivers high-performance vacuum solutions designed to enhance process efficiency and reliability. Their products are renowned for advanced technology and excellent durability, positioning the company as a major player in the vacuum technology sector worldwide. The organization thrives on a culture of integrity, customer satisfaction, and continuous improvement, making it a preferred employer and a trusted partner in the industries it serves. Headquartered in Virginia Beach, Virginia, Busch Vacuum Solutions offers an inviting work environment focused on employee growth, safety, and well-being. They provide excellent benefits and professional development opportunities, supporting their staff to build long-term careers.

Busch Vacuum Solutions is eager to expand its team with a dynamic and organized Customer Service Representative at their Virginia Beach headquarters. This full-time, onsite role requires dedication from Monday through Friday from 8:00 a.m. to 4:30 p.m., with some flexibility to accommodate business needs. The Customer Service Representative acts as the linchpin between customers and internal teams, managing order entry, order management, and transactional processing using SAP and CRM systems. The role is geared towards individuals who are detail-oriented and capable of thriving in a high-paced, B2B manufacturing environment while delivering exceptional customer service. Responsibilities include receiving and responding to customer inquiries, maintaining accurate order details including pricing, delivery dates, and compliance with company policies, and ensuring order accuracy from entry to fulfillment. The ideal candidate will be proficient with ERP systems, particularly SAP, and capable of coordinating effectively with various departments such as sales, production, and logistics. This position offers a unique chance to work at the intersection of administrative precision and customer engagement, contributing directly to customer satisfaction and the company's operational excellence. Busch Vacuum Solutions prides itself on fostering a collaborative and inclusive workplace that values accountability, efficiency, and professional growth. Candidates who exhibit a strong work ethic, organizational skills, and a commitment to quality service are highly encouraged to apply and build a rewarding career with Busch.

Job Requirements

High school diploma or GED
2+ years of experience supporting customer orders, order entry, or order management in a B2B products environment
experience processing orders or transactions within an ERP system such as SAP
intermediate proficiency in Microsoft Office (Outlook, Excel, Word)
ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
willingness to travel domestically for training
valid drivers license maintained throughout employment meeting Busch insurance standards
current work authorization in the United States
physical ability for frequent sitting, occasional standing and walking, occasional lifting up to 20 lbs, bending, reaching, squatting, kneeling
ability to hear audible alarms and see visual signals
ability to wear required PPE including safety shoes, safety glasses, and hearing protection

Job Qualifications

High school diploma or GED
2+ years of experience supporting customer orders, order entry, or order management in a B2B products environment
experience processing orders or transactions within an ERP system such as SAP
intermediate proficiency in Microsoft Office (Outlook, Excel, Word)
experience reviewing customer purchase orders, pricing, delivery dates, and shipping details preferred
experience supporting customer orders in a manufacturing, industrial, or technical product environment preferred
experience coordinating with internal teams such as sales, production, logistics, or warehouse teams preferred
experience with CRM systems preferred
strong written and verbal communication skills
customer-focused while adhering to company procedures
detail-oriented with strong organizational skills
self-motivated with a high level of accountability and professional maturity
ability to manage multiple priorities in a fast-paced environment
positive attitude, dependable, and trustworthy
ability to work independently and collaboratively to achieve department and company goals
commitment to maintaining a clean, organized, and safe workspace

Job Duties

Receives, researches, and answers internal and external customer and key account inquiries and requests regarding standard products, prices, and delivery
accurately enters, maintains, and updates sales orders in SAP, ensuring correctness of: pricing, delivery dates, credit worthiness, freight, billing and shipping, tax status and part numbers
works effectively in a fast-paced environment while managing multiple priorities and maintaining accuracy
reviews orders for completeness and compliance with company policies prior to release
remains current on changes in policies, procedures, and product offerings, assuring compliance
creates and maintains customer records and master data updates in SAP and CRM systems
applies appropriate discounts and commissions based on company schedules
interfaces with sales team, credit department, engineering, production and warehouse on behalf of key accounts and customer requests
maintains correct customer information including names, addresses, etc.