Customer Service Representative

Uline is a family-owned company and North America’s premier distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 locations, Uline prides itself on its commitment to quality, service, and innovation in the supply chain industry. This well-established company has built a reputation for stability and success, providing a robust foundation for career growth and professional development. Uline is known for fostering a drug-free and inclusive workplace, ensuring safety and fairness, and is an EEO/AA Employer supporting veterans and disabled individuals.

The Washington Branch, located at 3131 Hogum Bay Road NE in Lacey, WA, is currently seeking Customer Service Representatives to join their dynamic team. This is a full-time, on-site position offering competitive pay ranging from $25 to $30 per hour, with significant opportunities for growth and earning potential. The role is ideal for individuals who are fast, friendly, and customer-focused, dedicated to delivering the legendary service that Uline customers have come to expect.

As a Customer Service Representative at Uline, you will be the linchpin in maintaining exceptional service levels by assisting customers with orders, providing product recommendations, and managing inquiries efficiently using state-of-the-art technology. You will become a product and solutions expert, equipped with thorough training to confidently answer questions related to products, pricing, and shipping. This role emphasizes building strong business relationships with customers through multiple communication channels including phone, email, and chat, ensuring their specific needs are met with tailored solutions from Uline's extensive product catalog. Alongside direct customer interaction, you will help customers navigate Uline’s website and online ordering system, enhancing their overall experience and satisfaction.

The company culture at Uline promotes continuous learning and development, offering comprehensive training programs that sharpen communication and problem-solving skills. New hires benefit from personalized one-on-one mentoring aimed at supporting career progression within a professional environment. Regular team events foster a collaborative and connected workplace where employees can thrive socially and professionally. Working at Uline’s modern facilities, employees enjoy access to top-tier fitness centers and clean, well-equipped workspaces that reflect the company’s commitment to employee well-being. Furthermore, Uline provides excellent benefits including complete health insurance coverage, a 401(k) plan with a 6% employer match effective from day one, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance for continued education.

Uline's approach to employment is holistic, focusing on creating an environment where employees can grow personally and professionally while contributing to the company’s success. The Customer Service Representative position offers a rewarding career path with a stable, respected company that values its people and invests in their future. Whether you have prior customer service experience or are eager to develop new skills, Uline welcomes motivated individuals ready to launch or advance their careers in a supportive, high-energy setting.