Customer Service Representative

UniFirst is a global leader in the garment and uniform services industry, with a rich history spanning over 80 years. Employing more than 14,000 team members, UniFirst proudly serves 300,000 business customer locations across the United States, Canada, and Europe. Known for its commitment to quality, innovation, and customer satisfaction, UniFirst consistently earns recognition among top employers, including placement in Selling Power magazine's "Best Companies to Sell For" and Forbes magazine's "Platinum 400 - Best Big Companies" lists. This established company is dedicated to sustained annual growth, making it an excellent career destination for professionals seeking stability, growth, and a supportive work environment.

The Customer Service Representative (CSR) role at UniFirst is an essential position focused on managing inbound and outbound customer communications via phone and email. This role demands a high level of professionalism, problem-solving skills, and the ability to multitask effectively in a dynamic environment. As a CSR, you will be the frontline representative of UniFirst, responsible for providing exceptional customer service while handling inquiries, order entry, and returns processing. Your ability to promptly resolve issues, maintain accurate records, and work collaboratively with other departments will contribute significantly to the company’s reputation for reliability and customer satisfaction.

In addition to core customer service responsibilities, the CSR will occasionally provide coverage for the receptionist position, demonstrating flexibility and adaptability. The role requires strong data entry skills, attention to detail, proficiency in computer software like Microsoft Word, Excel, and Access, and familiarity with the AS400 system is advantageous. Due to the nature of the role, teamwork, a positive CAN-DO attitude, and the ability to handle overtime with short notice are critical for success. Moreover, the position requires the ability to maintain confidential information and may involve working in production areas where personal protective equipment (PPE) must be used.

UniFirst emphasizes safety and teamwork, encouraging active participation in plant-wide safety programs. The company is also committed to diversity and inclusion, providing reasonable accommodations for individuals with disabilities to perform their essential job functions. Joining UniFirst means becoming part of a company that values integrity, growth, and equal opportunity for all employees. This full-time position offers valuable benefits such as health insurance, 401K with company match, profit sharing, tuition reimbursement, paid time off, and employee discounts, making it a rewarding and secure career choice.