Customer Service Representative

Uline is a family-owned company renowned as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 locations, Uline has established a reputation for providing exceptional products and service to its customers. The company thrives on a culture of stability, success, and deep commitment to customer satisfaction. Located in Lacey, Washington, the Washington Branch of Uline operates from a state-of-the-art, clean, and modern facility designed to foster productivity and employee well-being. The branch boasts a first-class fitness center for its employees, emphasizing the company's dedication to health and wellness in the workplace.

Working at Uline means becoming part of a drug-free workplace that values integrity, inclusivity, and professional growth. All new hires undergo a pre-employment hair follicle drug screening (excluding marijuana for non-safety sensitive roles) to maintain workplace safety and compliance. This full-time, on-site role offers various shift options, catering to diverse scheduling needs while providing a competitive wage starting from $25 to $30 per hour, with significant growth and earning potential.

As a Customer Service Representative at Uline’s Washington Branch, you play a pivotal role in upholding the company’s legendary customer service standards. This position is fast-paced and customer-focused, ideal for individuals who excel in communication and problem-solving. The role involves processing customer orders accurately, making insightful product recommendations, and handling account inquiries using advanced technology. Representatives are empowered to become experts in Uline’s comprehensive range of products and solutions, enabling them to confidently address product details, pricing, and shipping questions quickly and effectively.

This customer service position fosters relationship-building with customers through multiple communication channels including phone, email, and chat, ensuring seamless support and satisfaction. Uline encourages team collaboration and professional development, offering extensive training to refine communication skills and problem-solving abilities. Employees benefit from one-on-one peer mentoring and have abundant opportunities for career advancement within a supportive, professional environment.

Beyond daily responsibilities, customer service representatives assist customers in navigating Uline’s website and online ordering systems, making the purchasing process smooth and user-friendly. This role is not just about answering questions; it’s about becoming a trusted advisor who understands customer needs and recommends the best Uline solutions to meet those needs.

Uline’s commitment to employee success extends to comprehensive benefit offerings. Employees enjoy complete health insurance coverage right from day one, a 401(k) retirement plan with a 6% employer match, multiple bonus programs, paid holidays, and generous paid time off. The company also supports ongoing education through a Tuition Assistance Program that covers professional continuing education expenses.

Joining Uline means accessing best-in-class facilities, a vibrant work culture, and a chance to build a meaningful career with a leader in the shipping and packaging market. If you are eager to learn, enjoy solving problems, and want to be part of a company that values every team member's contribution, Uline’s Customer Service Representative position at the Washington Branch is an excellent opportunity to grow and succeed.