Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Life insurance
Disability insurance
Paid Time Off
flexible schedule
remote work options
Job Description
Our client is a reputable company dedicated to providing exceptional customer service and fostering a professional and collaborative work environment. Known for their commitment to employee success and customer satisfaction, this organization has built a strong reputation in their industry by valuing integrity, teamwork, and continuous improvement. They specialize in serving a diverse customer base with high-quality products and personalized service, making them a preferred choice among consumers. With a focus on innovation and employee growth, the company offers a dynamic workplace where individuals can thrive and advance their careers. They prioritize creating a supportive culture where every team member feels valued and empowered to contribute to the company's ongoing success.
We are currently seeking a passionate and motivated Customer Service Representative to join our client’s team. This role is ideal for someone who excels in fast-paced environments and enjoys building lasting relationships with customers. As a trusted point of contact, the Customer Service Representative will handle inquiries from house accounts, phone calls, and walk-in customers, ensuring that each interaction is managed with professionalism, accuracy, and genuine care. The position emphasizes a proactive approach to problem-solving and a strong commitment to customer satisfaction, supporting sales growth while delivering an outstanding service experience. This is a full-time opportunity offering competitive compensation based on experience and a comprehensive benefits package that highlights the employer’s dedication to employee well-being. The role involves multitasking, effective communication, and collaboration with sales and branch teams to continuously enhance customer relationships and service processes. Joining this company means becoming part of an environment that encourages learning, growth, and contribution towards shaping company culture and operations. The ideal candidate will have a minimum of one year of experience in customer-facing roles and possess the skills necessary to thrive in this engaging, service-oriented position.
We are currently seeking a passionate and motivated Customer Service Representative to join our client’s team. This role is ideal for someone who excels in fast-paced environments and enjoys building lasting relationships with customers. As a trusted point of contact, the Customer Service Representative will handle inquiries from house accounts, phone calls, and walk-in customers, ensuring that each interaction is managed with professionalism, accuracy, and genuine care. The position emphasizes a proactive approach to problem-solving and a strong commitment to customer satisfaction, supporting sales growth while delivering an outstanding service experience. This is a full-time opportunity offering competitive compensation based on experience and a comprehensive benefits package that highlights the employer’s dedication to employee well-being. The role involves multitasking, effective communication, and collaboration with sales and branch teams to continuously enhance customer relationships and service processes. Joining this company means becoming part of an environment that encourages learning, growth, and contribution towards shaping company culture and operations. The ideal candidate will have a minimum of one year of experience in customer-facing roles and possess the skills necessary to thrive in this engaging, service-oriented position.
Job Requirements
- Minimum of 1 year of experience in customer-facing service, sales, retail, or a related role
- Excellent communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Proactive sales mindset and confidence in outbound customer outreach
- Familiarity with CRM systems and POS software
- Ability to work comfortably in refrigerated areas
- High school diploma or equivalent
Job Qualifications
- Minimum of 1 year of experience in customer-facing service, sales, retail, or a related role with a strong focus on building positive client relationships
- Excellent communication and interpersonal skills with a commitment to delivering exceptional customer service and creating memorable customer experiences
- Proactive sales mindset with the confidence and willingness to conduct outbound customer outreach and relationship-building activities
- Familiarity with CRM systems, Point of Sale (POS) software, and Microsoft Office applications
- Ability to work comfortably in and out of refrigerated areas
- Floral industry experience preferred
Job Duties
- Deliver exceptional customer service to house accounts and walk-in customers by responding to inquiries, resolving issues, and ensuring a positive customer experience
- Process customer orders, transactions, and purchases accurately while identifying opportunities to promote additional products, services, or quantity discounts
- Build and maintain strong customer relationships to encourage loyalty, repeat business, and long-term satisfaction
- Maintain accurate customer account information, transaction records, and related documentation within the CRM and other business systems
- Gather and communicate customer feedback to support continuous improvement efforts and collaborate with branch and sales teams to enhance the overall customer experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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