Customer Service Representative

This career opportunity is with G&M, a well-established retail chain known for its commitment to providing exceptional customer service and maintaining high operational standards. G&M operates multiple retail convenience stores that cater to diverse community needs, offering a variety of products including food, beverage, fuel, lottery, tobacco, and everyday essentials. With a focus on quality service and a clean, safe environment, G&M strives to create an inviting atmosphere for both customers and employees alike. The company fosters a team-oriented work culture where each member supports one another to meet store goals and maintain community trust.

The role available is a Customer Service Associate position that demands a dedicated individual capable of multitasking and contributing effectively as part of the team. Employees in this position are expected to uphold G&M's corporate standards by delivering outstanding customer interactions, handling sales transactions with accuracy and speed, and ensuring the store remains a safe and clean environment. This includes operating POS systems, verifying age for age-restricted products, and actively participating in sales promotions. The position also includes food preparation duties, such as brewing fresh coffee and preparing hot food items under the guidance of the Store Manager.

This role is critical to the smooth functioning of the store as it involves maintaining product displays, receiving deliveries, stocking shelves, and performing thorough cleaning duties both inside and outside the store. Employees must comply with all local and federal laws related to store operations and safety. The ability to adapt to various shifts including night shifts is essential, with expectations of conducting deep cleaning during these hours and preparing the store for peak customer interactions.

Staff members must embody G&M’s core values, promote a positive work environment, and participate actively in team-building and sales enhancement activities. The company values candidates with strong interpersonal and communication skills, excellent computer proficiency, particularly with the PDI Enterprise POS system, and a passion for delivering a superior customer experience. The work environment is retail-focused, requiring physical stamina to stand or walk throughout shifts and perform tasks involving lifting and bending. This full-time role offers a dynamic work setting with growth opportunities within the retail sector and reflects G&M’s commitment to its employees and customers alike.