Customer Service Representative

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 locations, Uline has established itself as a stable and successful business committed to delivering exceptional customer service and high-quality products. The company is known for its fast, friendly, and customer-focused approach, which plays a critical role in its ongoing success. Based in the Washington branch located at 3131 Hogum Bay Road NE, Lacey, WA, Uline provides a dynamic and supportive work environment with state-of-the-art facilities, including a first-class fitness center, fostering both personal and professional growth.

The Customer Service Representative position at Uline is an excellent opportunity for individuals who thrive in a fast-paced, collaborative setting and are passionate about delivering outstanding customer experiences. This role involves working full-time on-site with various shifts available, offering flexibility for candidates looking to grow their careers in customer service. Pay for this role ranges from $25 to $30 per hour, with significant opportunities for growth and earning potential.

As a Customer Service Representative at Uline, you will be the frontline of customer interaction, helping customers navigate product details, order processing, account inquiries, and more. You will be equipped with world-class technology and comprehensive training to become a product and solutions expert, enabling you to respond confidently and promptly to questions about products, pricing, shipping, and website navigation. The role emphasizes building strong business relationships through telephone, email, and chat communication channels.

Beyond the immediate responsibilities, Uline offers in-depth training programs designed to refine your communication and problem-solving skills. Employees benefit from a professional work environment that encourages one-on-one peer mentoring and fosters continuous development and career advancement. The company culture promotes connection through regular team events, creating a supportive and engaging workplace.

Being part of Uline means joining a drug-free workplace committed to equal employment opportunity. All new hires must complete a pre-employment hair follicle drug screening, ensuring a safe and healthy environment for all. This position is ideal for those with excellent listening and communication skills, a positive attitude towards learning, and a desire to contribute to a reputable organization. The company’s commitment to employee well-being is reflected in its comprehensive benefits package, including health insurance, retirement plans, and paid time off, making Uline a desirable place to build a lasting career.