Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Competitive salaries for all team members paid weekly
401(k) retirement plan with company matching
Employee Stock Purchase Program
Paid vacation
Paid sick time
paid volunteer day
Paid holidays
Paid birthday
paid floating holidays
Paid parental leave
Adoption Assistance Program
medical benefits
Dental benefits
vision benefits
Flexible and Dependent Care Spending Accounts
Company paid life insurance
Company paid Short-Term Disability
Additional life insurance
long-term disability
mental, physical and emotional well-being programs for employees and families
Wellness Program
Safety Program with Bonuses for Drivers
Employee Referral Bonus Program
Job Description
SRS Distribution Inc. is a leading building materials distributor with a commitment to providing exceptional service and quality products to its customers. Headquartered in Howard, Wisconsin, SRS Distribution operates as part of a broader network of subsidiaries focused on supporting construction professionals with reliable materials and logistics solutions. The company culture embraces a dynamic "Make Money and Have Fun!" mindset, encouraging employees to thrive in an engaging and collaborative environment while supporting personal and professional growth. SRS offers competitive weekly or bi-weekly pay, comprehensive benefits, and advancement opportunities in sales or management, making it an attractive workplace for motivated individuals passionate about customer service and the building materials industry.
The Customer Service Representative role at SRS Distribution is a fast-paced, multifaceted position based in Howard, WI. This role plays a critical part in driving customer satisfaction by providing effective service, building strong relationships, and supporting sales initiatives. The representative interacts directly with walk-in customers, manages phone and email inquiries, and collaborates closely with sales, drivers, and warehouse teams to ensure timely and accurate order fulfillment. Through proficient use of CRM and ERP systems, the representative processes transactions, maintains accurate customer records, and helps identify new business opportunities to contribute to the company’s growth.
This position requires a proactive and customer-focused individual with excellent communication skills who thrives within a team-oriented and safety-conscious environment. Bilingual abilities in English and Spanish are preferred to enhance customer interactions and reach a diverse client base. The Customer Service Representative embodies the company’s core values, demonstrating reliability, innovation, and a positive, motivated attitude aligned with the "Make Money and Have Fun!" culture. This on-site role is primarily sedentary, involving extended computer and phone use, with occasional movement to assist walk-in customers and access office equipment. The environment demands quick problem-solving skills, effective multitasking, and the ability to work collaboratively across departments under time-sensitive conditions.
Ideal candidates will have at least 1-2 years of customer service experience, familiarity with CRM and ERP platforms, strong interpersonal skills, and a background in B2B relationship management within building materials or related industries. The role offers no travel requirements and reports directly to the Branch Manager, with no direct reports under supervision. Overall, the Customer Service Representative position at SRS Distribution provides a rewarding opportunity to contribute meaningfully to a growing company, develop professionally, and enjoy a supportive and vibrant workplace culture dedicated to quality service and operational excellence.
The Customer Service Representative role at SRS Distribution is a fast-paced, multifaceted position based in Howard, WI. This role plays a critical part in driving customer satisfaction by providing effective service, building strong relationships, and supporting sales initiatives. The representative interacts directly with walk-in customers, manages phone and email inquiries, and collaborates closely with sales, drivers, and warehouse teams to ensure timely and accurate order fulfillment. Through proficient use of CRM and ERP systems, the representative processes transactions, maintains accurate customer records, and helps identify new business opportunities to contribute to the company’s growth.
This position requires a proactive and customer-focused individual with excellent communication skills who thrives within a team-oriented and safety-conscious environment. Bilingual abilities in English and Spanish are preferred to enhance customer interactions and reach a diverse client base. The Customer Service Representative embodies the company’s core values, demonstrating reliability, innovation, and a positive, motivated attitude aligned with the "Make Money and Have Fun!" culture. This on-site role is primarily sedentary, involving extended computer and phone use, with occasional movement to assist walk-in customers and access office equipment. The environment demands quick problem-solving skills, effective multitasking, and the ability to work collaboratively across departments under time-sensitive conditions.
Ideal candidates will have at least 1-2 years of customer service experience, familiarity with CRM and ERP platforms, strong interpersonal skills, and a background in B2B relationship management within building materials or related industries. The role offers no travel requirements and reports directly to the Branch Manager, with no direct reports under supervision. Overall, the Customer Service Representative position at SRS Distribution provides a rewarding opportunity to contribute meaningfully to a growing company, develop professionally, and enjoy a supportive and vibrant workplace culture dedicated to quality service and operational excellence.
Job Requirements
- A high school diploma or equivalent
- 1-2 years of customer service experience
- Valid driver’s license
- Clean driving record
- Reliable transportation
- Authorized to work in the U.S. without sponsorship
- Able to pass background checks and drug screening
Job Qualifications
- Proven customer service and phone handling experience with active listening skills
- Familiarity with CRM systems and ERP platforms for order entry and cash transactions
- Strong interpersonal skills with a team-oriented, safety-conscious mindset
- Demonstrated ability to support sales and identify new opportunities
- Positive, motivated attitude aligned with the "Make Money and Have Fun" culture
- Valid driver’s license, clean driving record, and reliable transportation
- Authorized to work in the U.S. without sponsorship
- Able to pass background checks and drug screening
- Bilingual (English/Spanish) preferred
- Intermediate ERP system skills for transaction management
- Experience in B2B relationship management within building materials distribution
Job Duties
- Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person
- Provides product information, resolves issues efficiently, and maintains accurate customer records
- Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment
- Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities
- Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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