Customer Service Representative

CheckSmart is a prominent member of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. This family of brands serves a diverse customer base with over 10 brands represented across more than 1,500 brick-and-mortar stores in 24 states along with online product offerings in 20 states. Community Choice Financial is dedicated to providing accessible and timely short-term financial services to individuals who need them the most, facilitating financial inclusivity across many communities nationwide. The company’s deep commitment to its customers, team members, and communities is reflected in its consistent recognition as a Military Friendly Employer and Hispanic and Latino Top Employer, and as one of America’s Greatest Workplaces in Financial Services for 2025 by Newsweek.

The Customer Service Representative (CSR) role at CheckSmart, based in Louisville, KY, is a dynamic entry-level position designed for individuals who are eager to help their community by providing essential financial solutions such as check cashing, money transfers, and customer payments. The role is pivotal because it requires building strong connections with customers and delivering exceptional in-store experiences that foster customer loyalty and satisfaction. This position offers an hourly wage starting at $15.00 and includes a comprehensive Total Compensation package that goes beyond basic pay to include numerous benefits and career growth opportunities.

In this role, you will be entrusted with processing transactions accurately and efficiently while engaging with customers in a professional and courteous manner. The position is ideal for those who enjoy working in a fast-paced environment and aspire to grow their career with a company that values employee development through hands-on training, coaching, and leadership programs. Many of CheckSmart’s senior leaders started their journey in similar roles, highlighting the substantial opportunities for upward mobility within the organization.

The CSR’s responsibilities extend beyond typical customer service duties—they will assist with account management and collections, participate in marketing activities both inside and outside the store, and contribute to maintaining a pleasant and secure store environment. This role demands multitasking, attention to detail, and continuous learning to stay current with company policies, product offerings, and regulatory compliance.

CheckSmart promotes an inclusive workplace culture that values diversity and equality in employment, encouraging candidates from all backgrounds to apply. If you possess excellent communication skills, a keen eye for detail, proficiency with technology, and a desire to serve your community while advancing your career in financial services, the Customer Service Representative position at CheckSmart represents a rewarding and impactful opportunity.