Customer Service Representative

SRS Distribution Inc. is a leading distributor in the building products industry, renowned for its commitment to quality, customer satisfaction, and innovative solutions. With numerous branches across the United States, including the Louisville, KY location, SRS Distribution is dedicated to providing top-tier products and services to contractors, builders, and retailers. The company champions a vibrant corporate culture known as "Make Money and Have Fun!" which emphasizes both professional growth and an engaging work environment. Known for maintaining an inclusive workplace that respects diversity and promotes equal employment opportunities, SRS supports its employees through comprehensive benefits and opportunities for development. The Louisville branch, situated at 2931 S Floyd St, is a dynamic, fast-paced facility that plays a pivotal role in serving the building materials needs of the regional market.Employees at SRS Distribution enjoy competitive compensation including weekly or bi-weekly payments and discretionary bonuses, alongside supportive programs such as 401(k) plans with matching contributions, employee stock purchase options, and generous paid time off that encompasses vacation, sick leave, volunteer days, holidays, birthdays, and floating holidays. Health and wellness are paramount at SRS, with offerings that include medical, dental, vision, life insurance, disability insurance, flexible spending accounts, and mental health resources. The company fosters an environment where continuous learning, safety, and collaboration are integral to its operations.

The Customer Service Representative position at SRS Distribution in Louisville is a crucial frontline role tasked with ensuring customer satisfaction through exceptional service and effective relationship management. This role offers a unique blend of responsibilities focused on direct engagement with walk-in customers, phone and email support, and coordination with internal teams such as sales, warehouse, and drivers to guarantee timely and accurate order fulfillment. It is designed for proactive individuals who are customer-focused, tech-savvy, and eager to contribute to a culture that balances fun with financial success. The position offers growth potential into sales or management, rewarding employees who demonstrate initiative and a positive attitude.

The representative handles inquiries, resolves complaints, provides detailed product information, and maintains precise records using CRM and ERP systems. Bilingual abilities in English and Spanish are preferred to enhance communication and broaden customer reach, reflecting the company’s commitment to inclusivity and service excellence. The role is based on-site and primarily sedentary but requires occasional movement to assist customers and interact internally. Success in this position demands strong interpersonal skills, active listening, problem-solving capabilities, and the ability to work efficiently in a deadline-driven environment. A valid driver’s license, clean driving record, and reliable transportation are essential, alongside eligibility to work in the U.S. and the ability to pass background and drug screenings. Overall, this opportunity at SRS Distribution offers a rewarding career path in a supportive, innovative, and growth-oriented company.