Customer Service Representative

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.00 - $25.00

Work Schedule

Standard Hours

Benefits

Competitive salaries for all team members paid weekly

401(k) retirement plan with company matching

Employee Stock Purchase Program

Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays

paid parental leave, adoption assistance program

Medical, Dental and Vision benefits

Flexible and Dependent Care Spending Accounts

company paid life insurance and short-term disability

Additional Life Insurance and Long-Term Disability also offered

mental, physical and emotional well-being programs for employees and families

wellness program and safety program with bonuses for our drivers

Employee Referral Bonus Program

Job Description

SRS Distribution Inc. is a prominent leader in the building materials distribution industry, operating across multiple locations including its Indianapolis branch. The company is known for its commitment to delivering high-quality products and exceptional customer service. As a dynamic and rapidly growing organization, SRS Distribution fosters a workplace environment that encourages professional growth, continuous learning, and a culture summarized by the motto "Make Money and Have Fun!" The company values diversity, inclusion, and equal employment opportunities, making it an attractive employer for individuals seeking career advancement in a supportive setting.

The Customer Service Representative role at SRS Distribution’s Indianapolis branch is instrumental in ensuring customer satisfaction and operational excellence. This position focuses on delivering superior customer interactions through multiple channels including in-person engagement, phone, and email. The representative acts as a key liaison between customers and internal teams such as sales, drivers, and warehouse staff, ensuring efficient order processing and timely deliveries.

The role requires a proactive and customer-oriented approach, emphasizing strong relationship-building and problem-solving skills. The representative is responsible for managing inquiries and complaints, providing detailed product information, and maintaining accurate records within the company’s ERP system. Additionally, this position supports sales growth by identifying opportunities during customer interactions.

Ideal candidates are expected to have experience with CRM and ERP platforms, be comfortable working in a fast-paced environment, and possess bilingual skills in English and Spanish to widen the company’s customer base. This position offers potential career development opportunities in sales or management for motivated individuals, aligning with SRS Distribution's values and growth culture.

This full-time, on-site position is based at the Indianapolis location, where the work environment includes frequent collaboration with various departments and direct customer interaction. SRS Distribution provides competitive pay with bonuses, a comprehensive benefits package, and a supportive atmosphere embracing employee wellness and continuous improvement.

Job Requirements

A high school diploma or equivalent
1-2 years of customer service experience
Valid driver’s license
Clean driving record
Reliable transportation
Authorized to work in the U.S. without sponsorship
Able to pass background checks and drug screening
Bilingual (English/Spanish) preferred
Intermediate ERP system skills
Experience in B2B relationship management within building materials distribution

Job Qualifications

Proven customer service and phone handling experience with active listening skills
Familiarity with CRM systems and ERP platforms for order entry and cash transactions
Strong interpersonal skills with a team-oriented, safety-conscious mindset
Demonstrated ability to support sales and identify new opportunities
Positive, motivated attitude aligned with the "Make Money and Have Fun" culture
Intermediate ERP system skills for transaction management
Experience in B2B relationship management within building materials distribution
Proven sales and customer support experience
Strong communication, presentation, and active listening skills
Skilled in multitasking, prioritization, and time management
Proficient in CRM and ERP systems for tracking and transactions
Effective problem-solving and collaboration across departments
Strong product knowledge and interest in building materials
Bilingual (English/Spanish) preferred, other languages a plus
Analytical mindset with ability to interpret sales data
Committed to continuous learning and professional growth

Job Duties

Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person
Provides product information, resolves issues efficiently, and maintains accurate customer records
Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment
Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities
Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach
Coordinates with internal teams to support business growth and operational efficiency
Maintains clear verbal and written communication ensuring excellent customer interaction