Customer Service Representative

SRS Distribution Inc. is a leading building products distributor with a strong commitment to customer satisfaction and operational excellence. Based in Windsor, Connecticut, SRS Distribution operates through numerous subsidiaries, providing a wide range of building materials to professionals in the construction and remodeling industries. Known for their inclusive and supportive work culture, SRS emphasizes a workplace environment where employees can "Make Money and Have Fun!" This culture fosters engagement, teamwork, and continuous growth opportunities, aligning with the company's mission to be a trusted partner in the building materials industry.

The Customer Service Representative role at SRS Distribution in Windsor is a pivotal position designed to ensure exceptional service through effective communication, relationship-building, and proactive sales support. Reporting directly to the Branch Manager, this role functions as the critical link between walk-in customers and internal teams including sales, drivers, and warehouse personnel. This job requires a highly motivated, customer-focused individual who thrives in a fast-paced, deadline-driven environment and possesses the technical savviness to navigate ERP and CRM systems efficiently.

As a Customer Service Representative, you will serve as the first point of contact for customers both in-person and via phone or email. Your primary responsibility entails delivering outstanding service by promptly handling inquiries and complaints, providing accurate product information, efficiently resolving issues, and maintaining meticulous customer records. Through excellent counter sales support and collaboration, you will ensure that orders are processed and fulfilled accurately and on time.

The role does not require travel and is primarily sedentary with routine computer and phone use, occasionally requiring light lifting and movement within the office to assist customers. Strong verbal and written communication skills are essential, as is the ability to interact professionally and warmly with a diverse customer base, including bilingual English/Spanish speakers.

Candidates for this role will ideally have 1-2 years of customer service experience, familiarity with CRM and ERP platforms, and a positive attitude that fits the company’s vibrant culture. Previous exposure to B2B relationship management in building materials distribution is highly preferred. Bilingual skills, particularly in English and Spanish, are a plus and help enhance customer reach and satisfaction.

SRS Distribution offers competitive weekly or bi-weekly pay, discretionary bonuses, a comprehensive benefits package including 401(k) retirement plans with company match, employee stock purchase opportunities, and paid time off for various occasions such as vacation, sick days, volunteer days, holidays, birthdays, and floating holidays. Additional benefits include medical, dental, and vision insurance, flexible spending accounts, company-paid life and short-term disability insurance, with options for long-term disability and extra life insurance. Employees also have access to mental, physical, and emotional well-being programs serving them and their families, wellness initiatives, safety programs that reward drivers, and an employee referral bonus program.

This position is ideal for those seeking to develop a career in customer service with potential growth into sales or management within a supportive and engaging work environment. With its emphasis on teamwork, integrity, and continuous learning, SRS Distribution fosters professional growth and success while maintaining a fun and inclusive culture.