Customer Service Representative

WaFd Bank is a well-established financial institution with over a century of experience serving consumers and business clients across nine Western states in the United States. Known for its commitment to customer service and community involvement, WaFd Bank operates with the motto: 'Love What You Do...Make A Difference!'. The bank places a high value on integrity, teamwork, and service, fostering a workplace culture where kindness and professionalism are paramount. As an employer, WaFd Bank is dedicated to creating a highly engaged work environment that supports the personal and professional growth of its employees. The bank is recognized as an employer of choice, offering a comprehensive benefits package and promoting from within to encourage career development.

The Customer Service Representative (CSR) position at WaFd Bank is an excellent opportunity for someone passionate about finance and community well-being. The role is designed for individuals who thrive in a client-focused environment and are eager to contribute positively to their community's financial health. This full-time position offers a Monday through Friday schedule with weekends off, supporting work-life balance and stability. The pay range for this role is between $18.00 and $19.47 per hour, reflecting the bank's commitment to fairly compensating its employees.

In this role, the CSR serves as the face of the bank branch, making a positive first impression through friendly, courteous service while performing efficient and accurate banking transactions. The position demands a high level of integrity, attention to detail, and the ability to build rapport with clients. CSRs at WaFd Bank are expected to adhere strictly to bank policies and federal regulations such as the Bank Secrecy Act, USA Patriot Act, and OFAC regulations. Technological proficiency is important, as the role requires the use of multiple computer systems and adaptation to ongoing change, including familiarity with Microsoft Office tools and digital channels.

WaFd Bank values employees who embody its corporate values: integrity, teamwork, ownership, simplicity, discipline, and service, with an emphasis on being kind. The bank supports its employees through benefits like paid time off, health insurance, stock options, 401(k) plans, and more. This role is ideal for someone with a high school diploma or equivalent who has experience in retail, consumer service, or client relations, and who possesses strong communication and organizational skills. Joining WaFd Bank as a CSR means becoming part of a committed team focused on making a difference in the community while building a rewarding career in finance.