Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $20.00 - $25.00
Benefits
Medical
prescription
Dental
Vision
Employee assistance program
Life insurance
Ad and d
Disability Benefits
Health savings account
flexible spending accounts
commuter benefit
401(k) with company contribution
Roth 401(k)
Education savings plan
Tuition Reimbursement
Student Loan Assistance
Supplemental health plans
legal services
Identity theft services
Paid holidays
paid sick days
paid vacation days
paid volunteer time
Free personal checking
Free personal savings
Discounted home loan rates
Job Description
Mechanics Bank is a well-established financial institution known for its commitment to fostering meaningful connections, partnerships, and long-term relationships with its clients. As a community-driven bank, Mechanics Bank emphasizes working together in person to provide personalized service and build trust with customers. With a strong presence across several locations, the bank prides itself on delivering top-notch retail banking services tailored to meet the needs of individuals and businesses alike. The company’s focus on collaboration, customer service excellence, and integrity sets it apart in the competitive banking sector. Offering a stable and supportive work environment, Mechanics Bank encourages employees to develop their skills and grow their careers within the company.
This current opening is for a Customer Service Representative who will be working on-site to support the bank's day-to-day operations. The successful candidate will play a vital role in delivering exceptional service by accurately processing a variety of banking transactions, maintaining account information, and assisting customers with their inquiries. This position requires attention to detail and adherence to all policies and regulatory guidelines to ensure operational quality and accuracy. Responsibilities include processing deposits, withdrawals, check cashing, payments, transfers, and other routine teller tasks, alongside maintaining cash balances and ensuring security protocols are followed.
The role demands strong interpersonal skills to communicate effectively with customers, identify their needs, and provide recommendations for additional bank products and services. The representative will also be responsible for educating customers about banking technologies such as mobile and online banking, contributing to customer engagement initiatives. This position further involves compliance with regulatory requirements, including the preparation of reports related to currency transactions, holds, overdrafts, and participation in audit processes.
Mechanics Bank offers an hourly pay range of $20.00 to $25.00, with eligibility for a retail incentive plan. Employees working at least 25 hours per week qualify for a comprehensive benefits package that supports their well-being at work and home. The bank’s inclusive culture values diversity and provides reasonable accommodations to ensure all employees can succeed. This opportunity is ideal for candidates seeking to join a reputable banking institution where they can leverage their customer service abilities, cash handling expertise, and knowledge of banking products to deliver excellent service and contribute to the bank's ongoing success.
This current opening is for a Customer Service Representative who will be working on-site to support the bank's day-to-day operations. The successful candidate will play a vital role in delivering exceptional service by accurately processing a variety of banking transactions, maintaining account information, and assisting customers with their inquiries. This position requires attention to detail and adherence to all policies and regulatory guidelines to ensure operational quality and accuracy. Responsibilities include processing deposits, withdrawals, check cashing, payments, transfers, and other routine teller tasks, alongside maintaining cash balances and ensuring security protocols are followed.
The role demands strong interpersonal skills to communicate effectively with customers, identify their needs, and provide recommendations for additional bank products and services. The representative will also be responsible for educating customers about banking technologies such as mobile and online banking, contributing to customer engagement initiatives. This position further involves compliance with regulatory requirements, including the preparation of reports related to currency transactions, holds, overdrafts, and participation in audit processes.
Mechanics Bank offers an hourly pay range of $20.00 to $25.00, with eligibility for a retail incentive plan. Employees working at least 25 hours per week qualify for a comprehensive benefits package that supports their well-being at work and home. The bank’s inclusive culture values diversity and provides reasonable accommodations to ensure all employees can succeed. This opportunity is ideal for candidates seeking to join a reputable banking institution where they can leverage their customer service abilities, cash handling expertise, and knowledge of banking products to deliver excellent service and contribute to the bank's ongoing success.
Job Requirements
- High school degree or GED required
- Minimum 1 year experience in banking environment preferred
- 1 year customer service and cash handling experience required
- Excellent interpersonal and customer service skills
- Ability to work independently and collaboratively
- Ability to make decisions using available information
- Basic knowledge of bank deposit products and services
- Ability to understand loan requests and make appropriate referrals
- Knowledge of applicable bank policies and procedures
Job Qualifications
- High School Degree or GED
- Minimum 1 year experience in banking with knowledge of deposit products and services preferred
- 1 year customer service and cash handling experience in a customer-facing role
- Excellent interpersonal skills and attention to detail
- Ability to work independently and as part of a team
- Capable of making informed decisions
- Basic knowledge of bank deposit products and services
- Understanding of customer loan requests and ability to make referrals
- Knowledge of bank policies and procedures
- Ability to communicate product features and benefits effectively
Job Duties
- Performs routine teller transactions and works directly with clients
- Accepts, verifies, and processes customer transactions including deposits, withdrawals, check cashing, payments, transfers, and mailed/night drop transactions
- Works quickly to service customers while maintaining attention to detail and compliance with policies
- Assists with account reconciliations, statement copies, check orders, account closures, address changes, stop payments, debit card maintenance, and safe deposit services
- Provides exemplary customer service in-person and over the phone
- Identifies customer needs and makes product and service referrals
- Educates customers on mobile and online banking technology
- Maintains and balances cash supply following cash handling policies
- Reviews transactions for fraudulent activities and refers issues to management
- Assists in opening and closing the branch following security procedures
- Gathers data and processes compliance reports ensuring adherence to bank policies and regulatory requirements
- Assists with branch audits and completes required compliance by due dates
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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