Customer Service Representative

SRS Distribution is a leading distributor of building products in the United States with a strong presence in Spokane, Washington. Focused on providing exceptional building materials and construction supplies, SRS Distribution operates through a network of branches that prioritize quality, reliability, and superior customer service. With a robust commitment to its employees and customers, the company fosters an inclusive workplace culture branded as "Make Money and Have Fun!" This culture emphasizes not only achieving business goals but also maintaining a positive, collaborative atmosphere where team members grow professionally and personally. SRS Distribution offers comprehensive benefits, competitive wages, and opportunities for advancement within the company, making it an attractive employer in the building products industry.

The Customer Service Representative role at SRS Distribution is central to delivering a high level of customer satisfaction and operational excellence at the Spokane branch. This full-time, hourly position typically offers a competitive wage ranging between $20.00 and $25.00 per hour, commensurate with experience and qualifications, with additional possibilities for overtime, bonuses, commissions, and other performance incentives. Reporting directly to the Branch Manager, this role does not involve supervisory duties but requires close coordination with internal teams including sales, drivers, and warehouse staff to facilitate seamless order fulfillment and customer support.

In this role, the Customer Service Representative engages daily with walk-in customers providing exceptional counter service, while also managing inbound communications via phone and email to address inquiries, resolve complaints, and provide detailed product information. The individual is responsible for processing transactions accurately within the company’s ERP system and maintaining meticulous customer records to support sales and operational activities. The position demands a proactive attitude and a customer-focused mindset, enabling the identification of potential sales opportunities and contributing to business growth. Bilingual abilities, particularly in English and Spanish, are highly valued to expand the customer base and enhance the overall experience.

The successful candidate will thrive in a fast-paced, deadline-driven environment requiring strong communication skills, effective problem solving, and seamless collaboration across departments. This role involves primarily sedentary work with routine computer and phone use, occasional movement to assist walk-in clients, and occasional lifting of items up to 20 pounds. Accommodations are available in compliance with ADA to ensure all employees can perform their duties effectively. Beyond the daily tasks, the Customer Service Representative acts as a cultural ambassador, embodying the company’s values of trust, integrity, and the balance between making money and having fun.

Overall, this position offers an excellent opportunity for individuals seeking to grow within the building materials distribution sector, gain exposure to B2B relationship management, and develop skills in sales support and customer service within a supportive and well-established company. SRS Distribution’s Spokane branch provides a dynamic and inclusive workplace environment with benefits designed to support employees’ well-being and career advancement.