Customer Service Representative

Uline is a family-owned company and is recognized as North America's leading distributor of shipping, industrial, and packaging materials. Established with a commitment to quality and customer satisfaction, Uline operates across 14 locations with over 9,800 employees dedicated to delivering exceptional service and products. The company is known for its stability, success, and professional work environment, offering employees opportunities for growth and development. Uline’s Washington Branch is located at 3131 Hogum Bay Road NE, Lacey, WA 98516, where a dynamic team fosters a fast, friendly, and customer-focused culture. Uline maintains a drug-free workplace and requires new hires to complete a pre-employment hair follicle drug screening, ensuring a safe and responsible work environment. The company proudly supports equal employment opportunity and inclusion, embracing diversity in its workforce.

The role of Customer Service Representative at Uline offers an exciting chance to be the backbone of the company’s legendary customer service. In this full-time, on-site position at the Washington Branch, hourly pay ranges from $25 to $30 with significant growth and earning potential. Customer Service Representatives at Uline are the first point of contact for customers, handling order processing, product recommendations, account inquiries, and providing expert solutions to meet customer needs. This position demands excellent problem-solving skills, attentive listening, and strong communication, all within a collaborative team-oriented environment.

Employees in this role receive comprehensive training to become product and solutions experts, capable of swiftly answering questions regarding pricing, shipping, and Uline’s wide product range. They support customers through various communication channels including phone, email, and chat, helping them navigate Uline's website and online ordering system with confidence. Uline fosters professional growth through one-on-one peer mentoring and offers opportunities for career advancement within its supportive atmosphere. Furthermore, the company enhances team spirit and connectivity with regular team events held in best-in-class modern facilities that include amenities like a first-class fitness center.

This role is ideal for individuals who are eager to learn and develop their skills in a stable, rewarding environment. While prior customer service experience is a plus, Uline offers thorough training for those new to the field, emphasizing growth and long-term success. Benefits include comprehensive health insurance, a 401(k) plan with a 6% employer match starting from day one, paid holidays, generous paid time off, multiple bonus programs, and a tuition assistance program for continuing professional education. The company’s commitment to its employees and customers alike makes working at Uline both a fulfilling and prosperous career choice.