Customer Service Representative

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of industry experience, IntouchCX has grown to over 18,000 team members and operates campuses worldwide, including a state-of-the-art facility in Las Vegas, NV. The company's commitment to partnering with iconic brands to create meaningful connections across multiple communication channels such as voice, chat, email, and social media has set a high standard in delivering quality-driven customer support. IntouchCX focuses on leveraging cutting-edge technology and a dedicated team to help brands thrive by providing outstanding and memorable customer interactions.

The current opportunity is for an Inbound Customer Service Representative, a role vital in shaping the customer experience for some of the world's most exciting brands. This position is perfect for individuals who are natural problem solvers and enjoy building meaningful connections with people. As part of IntouchCX's dynamic team, Customer Service Representatives are passionate about delighting customers with exceptional service across inbound calls, emails, and chats. They bring personality, positivity, and ambition to every interaction, aiming to leave a lasting impact on customers.

This is more than just a job – it is a career path that offers ample opportunities for professional growth and development. IntouchCX values punctuality, performance, and a positive attitude, as these attributes play a crucial role in the success of its employees. The position offers a competitive hourly wage of $15 per hour, flexible scheduling to accommodate different lifestyles, and industry-leading benefits including health, dental, vision, and 401(k) plans. Employees will benefit from an environment that encourages growth, learning, and career advancement, making IntouchCX an ideal place for those who aspire to build a rewarding career in customer service and client engagement.

Working onsite at the Las Vegas campus, representatives will receive thorough training to gain a comprehensive understanding of the company's products and services. They will serve as active listeners, assisting customers through various communication channels, resolving inquiries efficiently, and providing a consistently positive experience. IntouchCX is proud to be an equal opportunity and affirmative action employer, encouraging applications from diverse backgrounds and offering reasonable accommodations throughout the recruitment and employment process. This commitment ensures a supportive and inclusive workplace for all employees.