Customer Service Representative

Million Air is a premier provider in the aviation services industry, specializing in servicing private jets, military, and commercial aircraft. Established with a passion for aviation excellence, Million Air operates with a strong commitment to delivering extraordinary customer experiences. Known for its motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," the company embodies professionalism and courteous service culture. Million Air fosters an award-winning team environment that actively supports the growth and development of its employees and aims to be the worldwide industry leader in aviation services. It is a company that values teamwork, dedication, and a shared commitment to quality service. Offering a competitive pay starting at $15.50 per hour, Million Air provides a well-rounded benefits package that includes medical, dental, vision coverage, paid time off, and a matching 401k program to ensure the well-being and financial security of its staff.

The role of the Customer Service Representative at Million Air is integral to daily airport operations and the exceptional service provided to both crew members and passengers. This position is designed for individuals who thrive in fast-paced, dynamic environments and value quality customer interaction. The Customer Service Representative is responsible for providing an elite level of customer service, acting as a concierge to meet all needs of arriving and departing personnel, ensuring an extraordinary experience during their stay. Responsibilities include offering a warm and professional greeting, facilitating reservations, managing invoicing for services rendered, logging customer preferences, and preparing for incoming aircraft with proactive attention to detail. Collaboration is key in this position, as the representative works closely with ground personnel to ensure all ground services run smoothly and are properly invoiced.

Additional duties include maintaining a welcoming hospitality bar stocked with snacks and beverages and ensuring key areas such as the front desk, lobby, and various FBO amenities are tidy and inviting. Due to the nature of the environment, this role requires comfort with exposure to various weather conditions and proximity to both stationary and moving aircraft. This is a non-exempt position that involves shift work, including evenings, weekends, and holidays, making flexibility an essential quality. The representative reports directly to the Customer Service Manager and plays an essential role in upholding Million Air's commitment to superior customer service and operational excellence. With a focus on communication skills, attention to detail, and the ability to remain calm and resourceful under pressure, the Customer Service Representative helps maintain Million Air's status as a preferred service provider in the competitive aviation market.