Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Learning management system access
Cross brand training
Key holder program enrollment
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending accounts (HSA/FSA)
Traditional 401(k) and Roth 401(k)
company match
Company-Sponsored Life and AD&D Insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Supplemental Life and AD&D Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Mental Health Resources
Life coaching
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
Speedy Cash is a part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. This network operates over 1,500 brick-and-mortar stores across 24 states, providing customers with easy access to short-term financial services. The company is renowned for its customer-centric approach and commitment to empowering individuals and communities through flexible financial solutions. Located in Memphis, TN, Speedy Cash is positioned within an industry that focuses on quick, reliable financial transactions such as check cashing, money transfers, and customer payments, all designed to meet urgent financial needs efficiently.
The role of the Customer Service Representative (CSR) at Speedy Cash is a pivotal entry-level position that serves as the frontline of customer interaction and financial assistance. This full-time position offers an hourly wage of $15.00 and includes comprehensive benefits and career development opportunities. CSRs are responsible for delivering exceptional in-store experiences by building strong, lasting connections with a diverse customer base. They play a vital role in processing various financial transactions with precision while maintaining compliance with company policies and applicable laws.
As a CSR at Speedy Cash, you will engage in a dynamic, fast-paced environment where your attention to detail and customer service skills are essential for success. The company invests significantly in employee development, offering robust training programs, hands-on coaching, and cross-brand training opportunities. This investment fosters career growth within a profitable and impact-driven organization. Many senior leaders in the company began their careers in this role, highlighting its potential as a stepping stone towards advancement in the financial services industry.
The Customer Service Representative not only manages transactions but also contributes to customer account management, collections, and external marketing efforts. This multifaceted role may involve participating in community events, managing store cleanliness and security protocols, and performing office and field duties such as vehicle appraisals and store errands. CSRs must be capable of balancing multiple tasks efficiently while upholding the company’s high standards for customer interaction and service quality.
Workplace culture at Speedy Cash is inclusive and supportive, recognizing employees through various awards such as Military Friendly Employer and Top Employer for Hispanic and Latinos. The company promotes a relaxed dress code and offers paid time off, health benefits, and educational reimbursement programs, emphasizing employee well-being and career progression. This position requires a minimum age of 18 (19 in Alabama), a high school diploma or equivalent, and the ability to meet physical demands including extensive standing and some lifting.
Joining Speedy Cash means becoming part of an organized and growth-oriented financial services team dedicated to community impact, career development, and providing the Power of Choice to customers in their time of need.
The role of the Customer Service Representative (CSR) at Speedy Cash is a pivotal entry-level position that serves as the frontline of customer interaction and financial assistance. This full-time position offers an hourly wage of $15.00 and includes comprehensive benefits and career development opportunities. CSRs are responsible for delivering exceptional in-store experiences by building strong, lasting connections with a diverse customer base. They play a vital role in processing various financial transactions with precision while maintaining compliance with company policies and applicable laws.
As a CSR at Speedy Cash, you will engage in a dynamic, fast-paced environment where your attention to detail and customer service skills are essential for success. The company invests significantly in employee development, offering robust training programs, hands-on coaching, and cross-brand training opportunities. This investment fosters career growth within a profitable and impact-driven organization. Many senior leaders in the company began their careers in this role, highlighting its potential as a stepping stone towards advancement in the financial services industry.
The Customer Service Representative not only manages transactions but also contributes to customer account management, collections, and external marketing efforts. This multifaceted role may involve participating in community events, managing store cleanliness and security protocols, and performing office and field duties such as vehicle appraisals and store errands. CSRs must be capable of balancing multiple tasks efficiently while upholding the company’s high standards for customer interaction and service quality.
Workplace culture at Speedy Cash is inclusive and supportive, recognizing employees through various awards such as Military Friendly Employer and Top Employer for Hispanic and Latinos. The company promotes a relaxed dress code and offers paid time off, health benefits, and educational reimbursement programs, emphasizing employee well-being and career progression. This position requires a minimum age of 18 (19 in Alabama), a high school diploma or equivalent, and the ability to meet physical demands including extensive standing and some lifting.
Joining Speedy Cash means becoming part of an organized and growth-oriented financial services team dedicated to community impact, career development, and providing the Power of Choice to customers in their time of need.
Job Requirements
- A high school diploma or equivalent
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Meticulous attention to detail
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- The ability to meet the physical demands of this position such as standing up to 90% of the time and moving and transporting up to 25 pounds
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail and ability to accurately enter data
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- The ability to meet the physical demands of this position such as standing up to 90% of the time and moving and transporting up to 25 pounds
- Experience in check cashing, document verification, and/or money order processing is preferred
- Prior cash handling, cash drawer/vault management experience is preferred
- Bilingual (English/Spanish) is a plus and may be required for certain locations
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) is preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on site vehicle appraisals, store errands, external marketing, and participation in in-store and community events
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed
- Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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