Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $22.75
Work Schedule
Standard Hours
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Employee Discounts
Paid holidays
Paid Time Off
Paid Maternity Leave
Job Description
Ryder is a prominent Fortune 500 company specialized in supply chain solutions and logistics. With decades of industry experience, Ryder is recognized as a leader by businesses ranging from Fortune 500 corporations to emerging startups. The company offers comprehensive services in transportation, logistics, and supply chain management, ensuring efficient and effective solutions for a wide variety of industries. Ryder is committed to providing its employees with diverse experiences, professional growth opportunities, and the stability of working in a well-established organization. This hiring announcement concerns a position within Ryder's Supply Chain Solutions division, located in Lockbourne, Ohio. The employment type is hourly, non-exempt, with weekly pay, offering an hourly wage of $22.75, depending on the candidate's experience. The schedule is set Monday through Friday, starting at 5:00 p.m. and ending at 1:30 a.m., catering to the operational requirements of the business and logistics industry.
The Customer Service Representative role at Ryder is an essential position that bridges communication between the company and its customers while coordinating internally across several departments, including Sales, Marketing, Operations, and Asset Management. This position is responsible for managing inbound sales calls, driving rental sales processes, and maintaining a balanced rental truck inventory by working closely with maintenance and asset teams. The representative must ensure a positive customer experience by resolving inquiries, disputes, and complaints promptly and effectively. Within this fast-paced environment, the role demands strong workflow management skills to optimize scheduling, planning, and producing documentation such as purchase and repair orders. The position also requires involvement in parts management, contributing to cost containment through inventory and warranty management. The opportunity promises comprehensive health benefits starting within 30 days of employment, including medical, dental, and vision coverage. Additional perks include a 401(k) savings plan with company matching contributions, stock purchase discounts, employee discounts on various essential and lifestyle products, paid holidays, paid time off within the first year, and up to 12 weeks of paid maternity leave. Ryder values its workforce and actively recruits veterans and military reservists, fostering a diverse and inclusive workplace. The company supports employee advancement and promotes a culture defined by teamwork, dedication, and logistics expertise.
The Customer Service Representative role at Ryder is an essential position that bridges communication between the company and its customers while coordinating internally across several departments, including Sales, Marketing, Operations, and Asset Management. This position is responsible for managing inbound sales calls, driving rental sales processes, and maintaining a balanced rental truck inventory by working closely with maintenance and asset teams. The representative must ensure a positive customer experience by resolving inquiries, disputes, and complaints promptly and effectively. Within this fast-paced environment, the role demands strong workflow management skills to optimize scheduling, planning, and producing documentation such as purchase and repair orders. The position also requires involvement in parts management, contributing to cost containment through inventory and warranty management. The opportunity promises comprehensive health benefits starting within 30 days of employment, including medical, dental, and vision coverage. Additional perks include a 401(k) savings plan with company matching contributions, stock purchase discounts, employee discounts on various essential and lifestyle products, paid holidays, paid time off within the first year, and up to 12 weeks of paid maternity leave. Ryder values its workforce and actively recruits veterans and military reservists, fostering a diverse and inclusive workplace. The company supports employee advancement and promotes a culture defined by teamwork, dedication, and logistics expertise.
Job Requirements
- High school diploma or GED
- Minimum one year of sales and/or customer service experience
- Strong verbal and written communication skills
- Ability to handle multiple tasks with changing priorities
- Self-motivated and energetic
- Goal oriented and assertive
- Ability to work Monday through Friday 5:00 p.m. to 1:30 a.m.
- Ability to comply with company and regulatory policies
Job Qualifications
- High school diploma or GED required
- One year or more of experience in sales and/or customer service
- Strong verbal and written communication skills
- Ability to communicate effectively both verbally and in writing
- Goal-oriented with a drive for results and ability to handle ambiguity
- High degree of initiative and self-motivation
- Ability to manage multiple assignments and adapt to changing priorities
- Capability to focus on multiple projects simultaneously
- Flexibility to excel in a fast-paced work environment
- Ability to build professional relationships at all organizational levels
- Demonstrated customer service skills
Job Duties
- Provide excellent customer service and resolve customer concerns and disputes to satisfaction
- Handle all rental sales via inbound calls and outbound solicitations to increase leads and new customers
- Maintain rental truck inventory levels by coordinating with Maintenance and Asset Management
- Manage workflow through effective scheduling and planning to enhance productivity
- Generate purchase and repair orders and maintain accurate files
- Manage parts inventory to contribute to cost containment efforts and warranty compliance
- Ensure compliance with company policies and all applicable local, state, and federal regulations
- Perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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