Customer Service Representative

Community Choice Financial Family of Brands is a leading consumer specialty finance organization in the United States, dedicated to providing accessible financial solutions to communities across the nation. With over 10 distinct brands and more than 1,500 brick-and-mortar locations spread across 24 states, alongside online product offerings available in 20 states, this company stands as a pillar of support for customers seeking short-term financial services. Community Choice Financial's commitment is deeply rooted in empowering individuals with the power of choice when it comes to their financial needs, ensuring that help is available precisely when it is most needed. This impactful approach is supported by a diverse team of professionals who contribute to the company's ongoing growth, success, and reputation. The company is also well recognized for its inclusive and supportive workplace culture, receiving accolades such as Military Friendly Employer, Military Friendly Spouse Employer, and Top Employer for Hispanic and Latinos by HLPA, alongside being named one of America’s Greatest Workplaces in Financial Services by Newsweek. The company promotes a culture of continuous learning and advancement, with training programs designed to cultivate leadership and career development within their ranks. Located in San Pablo, CA, the role available is for a Customer Service Representative (CSR) within the Cash 1 team, where candidates can expect a dynamic work environment with opportunities for impactful community engagement and career growth.

As a Customer Service Representative, you will be entrusted with the critical role of connecting with customers to provide essential financial services. Your responsibilities will include processing various transactions such as check cashing, money transfers, and customer payments, all while creating positive, lasting relationships with a diverse range of clientele. This entry-level position offers comprehensive paid on-the-job training and access to an extensive learning management system to support professional and personal development. Employees are supported through cross-brand training opportunities, enabling career mobility across the company’s multiple brands nationwide. The company also offers a Key Holder Program to develop leadership potential and performance-based advancement initiatives. The position is full-time, with an hourly wage of $21.00, and emphasizes a business casual dress code promoting a relaxed and comfortable working environment. Employees benefit from robust health insurance plans, retirement benefits including 401(k) with company match, life and AD&D insurance, voluntary benefits, mental health resources via an Employee Assistance Program, educational reimbursement, and paid time off starting at 12 days in the first year. The environment is fast-paced and requires excellent communication skills, attention to detail, computer proficiency, and readiness to meet the physical demands of the job. The Company’s commitment to inclusion and diversity fosters a welcoming atmosphere for all employees to thrive and advance in their careers. If you are passionate about helping others, eager to grow professionally, and wish to join a purpose-driven organization, this opportunity provides a meaningful pathway for success and long-term career development.