Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Robust learning management system
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Multiple medical insurance coverage choices
telemedicine
Medical spending account options
Traditional 401(k) and Roth 401(k) retirement plan
Company match program
Company-Sponsored Life and AD&D Insurance
Basic and enhanced voluntary benefits
Dental Insurance
Vision Insurance
short-term disability
long-term disability
supplemental life insurance
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Free Mental Health Resources
Life coaching
Discount Marketplace
Paid Time Off
Business casual dress code including jeans and sneakers
Job Description
Easy Money, located in Huntsville, AL, is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With over 1,500 physical locations across 24 states and online offerings in 20 states, the company is dedicated to providing short-term financial services to communities that need them most. As a leader in the specialty finance industry, Easy Money leverages its robust network to deliver diverse financial solutions including check cashing, money transfers, and payment processing. The organization prides itself on its commitment to employees' growth and success, offering comprehensive training programs, career advancement opportunities, and a supportive work environment. Recognized as a Military Friendly Employer and a Top Employer for Hispanic and Latinos, Easy Money fosters an inclusive culture that values diversity and community engagement.
The role of Customer Service Representative (CSR) at Easy Money is an entry-level position that plays a crucial part in helping customers access financial solutions promptly. This dynamic role involves interacting with a diverse customer base, building relationships, and ensuring exceptional in-store experiences. CSRs are responsible for processing a variety of transactions, including check cashing, money transfers, and customer payments, with accuracy and professionalism. The position offers comprehensive on-the-job training and access to extensive learning resources designed to enhance both professional and personal development. Employees in this role are encouraged to grow within the company, with many senior leaders having started their careers as CSRs. The compensation for this role is an hourly wage of $15.00, which is part of a total compensation package that includes a wide array of benefits such as medical insurance, retirement plans, and paid time off.
CSRs at Easy Money are expected to work full-time schedules, including weekends, maintaining consistent in-person attendance. This role requires individuals to have strong communication skills, attention to detail, and proficiency in using point-of-sale systems and other technology tools. Physical demands include standing for up to 90% of the time and the ability to lift up to 25 pounds. The company values reliability, professionalism, and the ability to multitask effectively in a fast-paced environment. The position also involves involvement in community events and external marketing efforts, reinforcing Easy Money's commitment to community presence and customer engagement.
Joining Easy Money means becoming part of a company that offers not only a paycheck but a career path filled with opportunities for growth and advancement. The comprehensive benefits package, inclusive culture, and dedication to employee development make this an excellent opportunity for individuals seeking a meaningful and rewarding career in the financial services sector.
The role of Customer Service Representative (CSR) at Easy Money is an entry-level position that plays a crucial part in helping customers access financial solutions promptly. This dynamic role involves interacting with a diverse customer base, building relationships, and ensuring exceptional in-store experiences. CSRs are responsible for processing a variety of transactions, including check cashing, money transfers, and customer payments, with accuracy and professionalism. The position offers comprehensive on-the-job training and access to extensive learning resources designed to enhance both professional and personal development. Employees in this role are encouraged to grow within the company, with many senior leaders having started their careers as CSRs. The compensation for this role is an hourly wage of $15.00, which is part of a total compensation package that includes a wide array of benefits such as medical insurance, retirement plans, and paid time off.
CSRs at Easy Money are expected to work full-time schedules, including weekends, maintaining consistent in-person attendance. This role requires individuals to have strong communication skills, attention to detail, and proficiency in using point-of-sale systems and other technology tools. Physical demands include standing for up to 90% of the time and the ability to lift up to 25 pounds. The company values reliability, professionalism, and the ability to multitask effectively in a fast-paced environment. The position also involves involvement in community events and external marketing efforts, reinforcing Easy Money's commitment to community presence and customer engagement.
Joining Easy Money means becoming part of a company that offers not only a paycheck but a career path filled with opportunities for growth and advancement. The comprehensive benefits package, inclusive culture, and dedication to employee development make this an excellent opportunity for individuals seeking a meaningful and rewarding career in the financial services sector.
Job Requirements
- A high school diploma or equivalent
- Must be at least 18 years of age (19 in Alabama)
- Excellent verbal and written communication skills
- Meticulous attention to detail
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Background check required
- Ability to meet physical demands of position including standing up to 90% of time and lifting up to 25 pounds
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
- Meticulous attention to detail and ability to accurately enter data
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time
- Moving and transporting up to 25 pounds
- Moving inside and outside of the store
- Operating mechanical controls, such as a keyboard
- Experience in check cashing, document verification, and/or money order processing is preferred
- Prior cash handling, cash drawer/vault management experience is preferred
- Bilingual (English/Spanish) is a plus and may be required for certain locations
- Valid driver license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) is preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- Participate in in-store and community events
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed
- Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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