Customer Service Representative

CheckSmart is a well-established financial services provider based in Harper Woods, MI, and is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. The company operates over 1,500 brick-and-mortar locations across 24 states, with additional online product offerings. CheckSmart is committed to delivering accessible financial solutions that help customers meet their short-term funding needs with convenience and reliability. The company maintains a strong commitment to community engagement, professional development, and fostering a diverse and inclusive workplace environment. Recognized for its dedication to military-friendly employment and its status as a top employer for Hispanic and Latino communities, CheckSmart prides itself on its reputation as an employer of choice in the financial services sector.

The Customer Service Representative (CSR) role at CheckSmart is a crucial entry-level position that serves as the first point of contact for clients seeking financial assistance. This role offers an opportunity to join a rapidly growing and profitable company that values the development and advancement of its team members. The position entails providing exceptional service by assisting customers with transactions such as check cashing, money transfers, and payments, ensuring each interaction is handled with professionalism and accuracy. The CSR will also contribute to building lasting customer relationships that encourage repeat business and customer loyalty.

As a CSR, you will be involved in a dynamic, fast-paced work environment where multitasking and attention to detail are essential. The company offers a comprehensive training program and ongoing development opportunities, including hands-on coaching, access to e-learning resources, and leadership development programs designed to prepare employees for career growth within the organization. Employees can benefit from cross-brand training that opens doors to various roles within the company’s eleven distinct brands nationwide.

The compensation for this position is competitive, with an hourly wage of $15.00 per hour, complemented by a robust total compensation package. Benefits include multiple medical insurance plan options that feature telemedicine and spending account options, a traditional and Roth 401(k) retirement plan with company matching, life insurance, and voluntary benefits such as dental, vision, disability, accident coverage, and pet insurance. Employees have access to mental health resources, life coaching, exclusive retail discounts, and paid time off that increases with tenure.

This role requires a commitment to maintaining store appearance, adhering to security protocols, and complying with all company policies and relevant laws. Responsibilities extend beyond the store to include participation in community events and marketing efforts. CheckSmart values employees who can confidently work independently and as part of a team, engage in continuous learning, and uphold high standards of customer service that reflect the company’s impact-driven culture.

Joining CheckSmart as a CSR means becoming part of a purpose-driven organization dedicated to financial empowerment and community support. The role is full-time, with a workweek averaging 40 hours, including weekend hours, and upholds a business casual dress code that fosters a comfortable and professional work atmosphere. If you are seeking a career that offers growth, learning, and a chance to make a meaningful difference in people's financial lives, this position is a compelling opportunity to consider.