Customer Service Representative

Berkeley, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $21.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Paid on-the-job training

Access to learning management system

Cross brand training

performance-based career advancement

Educational Reimbursement Program

Medical insurance

Retirement Plan

Life and AD&D insurance

Dental Insurance

Vision Insurance

Disability insurance

supplemental life insurance

accident insurance

critical illness insurance

Hospital Indemnity insurance

ID theft protection

Legal services program

Pet insurance

Employee assistance program

Discount Marketplace

Paid Time Off

relaxed dress code

Job Description

Community Choice Financial Family of Brands is a leading consumer specialty finance organization in the United States with over 10 brands and more than 1,500 brick-and-mortar stores serving 24 states, along with online product offerings in 20 states. The company is dedicated to providing individuals and communities with short-term financial services they need, offering the Power of Choice through accessible financial solutions. Known for its dynamic and inclusive work environment, Community Choice Financial is recognized as a Military Friendly Employer and Top Employer for Hispanic and Latino communities. The company emphasizes career growth, professional development, and a supportive atmosphere for all team members.\n\nThe Customer Service Representative (CSR) role at California Check Cashing Stores in Oakland, CA, is a vital entry-level position responsible for delivering exceptional customer experiences while processing financial transactions such as check cashing, money transfers, and payments. This position offers a $21.00 hourly wage and provides paid on-the-job training with comprehensive new hire programs to ensure success. The role encourages long-term career advancement and leadership development through structured programs and cross-brand training opportunities across multiple brands nationwide. CSRs act as community connectors by building relationships, helping customers access financial services tailored to their needs, and supporting internal store operations including security and cleanliness. This is a full-time position requiring regular in-person attendance with a focus on accuracy, compliance, and customer satisfaction. The company promotes a relaxed business casual dress code and offers a comprehensive benefits package including insurance coverage, retirement plans, paid time off, employee assistance programs, and educational reimbursement. California Check Cashing Stores values diversity and equal opportunity, striving to create an inclusive workplace free from discrimination based on protected characteristics. Applicants are subject to background checks and must meet physical demands including standing for extended periods and handling moderate lifting. This role offers a rewarding pathway to growth within a fast-growing, profitable organization committed to making a positive impact in the communities it serves.

Job Requirements

a high school diploma or equivalent
excellent verbal and written communication skills
professional demeanor with customers and colleagues
meticulous attention to detail and ability to accurately enter data
proficiency in using phones, POS system, Microsoft Office, and other computer systems
must be at least 18 years of age (19 in Alabama)
background check required
ability to meet the physical demands of the position including standing for up to 90% of the time and moving and transporting up to 25 pounds

Job Qualifications

a high school diploma or equivalent
excellent verbal and written communication skills
professional demeanor with customers and colleagues
meticulous attention to detail and ability to accurately enter data
proficiency in using phones, POS system, Microsoft Office, and other computer systems
must be at least 18 years of age (19 in Alabama)
background check required
ability to meet the physical demands of the position including standing for up to 90% of the time and moving and transporting up to 25 pounds
experience in check cashing, document verification, and/or money order processing is preferred
prior cash handling, cash drawer/vault management experience preferred
bilingual (English/Spanish) is a plus and may be required for certain locations
valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) preferred

Job Duties

connect with customers to cultivate lasting relationships that drive repeat business
review, validate, and process customer transactions with accuracy
maximize customer success by offering personalized financial services that fit their lifestyle
enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
build new business by completing daily call campaigns
assist in customer account management and collections by accepting payments and managing customer appointments
perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
participate in in-store and community events
maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed
uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
engage in ongoing training and stay current on product and process changes
work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
conduct additional tasks as directed by leadership
maintain a full-time work schedule with regular, in-person attendance, including weekends