Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
access to a robust learning management system
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending account options
Traditional 401(k)
Roth 401(k)
company match
Life insurance
AD&D insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
supplemental life insurance
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
Checksmart, part of the Community Choice Financial Family of Brands, is a leading consumer specialty finance organization that prides itself on delivering accessible financial solutions to a diverse clientele. With over 1,500 brick-and-mortar stores across 24 states and online offerings in 20 states, the company stands out for its commitment to helping customers obtain short-term financial services when they need them most. Operating under the ethos of providing the Power of Choice, Checksmart combines technology and community connection to offer a range of financial services, including check cashing, money transfers, and customer payments. The organization's dedication to employee growth and customer satisfaction has earned it several employer awards, including Military Friendly Employer status and recognition as one of America’s Greatest Workplaces in Financial Services. Checksmart’s culture emphasizes inclusive hiring practices and professional development, supporting employees through paid training programs, cross-brand opportunities, and leadership development paths. This dynamic environment makes Checksmart an excellent place for individuals seeking a career in financial services with room for advancement.
The role of Customer Service Representative (CSR) at Checksmart is an entry-level position integral to the company’s operations and customer engagement strategy. As a CSR, you will help community members navigate their financial needs by providing efficient and personalized service. Your responsibilities will include processing financial transactions such as check cashing and money transfers, managing customer information with accuracy, and fostering customer loyalty through exceptional service. The position offers hands-on training, coaching, and opportunities for career growth, supported by a robust learning management system and comprehensive benefits. The hourly wage for this role is $15.00, reflecting the company’s commitment to fair compensation. You will operate in a fast-paced, performance-driven setting, engaging directly with customers, and assisting with account management and collections. Essential to this position is your ability to maintain compliance with company policies and regulatory requirements while contributing to the overall customer experience through professional demeanor and attention to detail. There is potential for career advancement through performance and participation in the Key Holder leadership program. If you are seeking a meaningful role that impacts your community while building valuable skills in a supportive environment, this Consumer Service Representative role with Checksmart might be the perfect fit for you.
The role of Customer Service Representative (CSR) at Checksmart is an entry-level position integral to the company’s operations and customer engagement strategy. As a CSR, you will help community members navigate their financial needs by providing efficient and personalized service. Your responsibilities will include processing financial transactions such as check cashing and money transfers, managing customer information with accuracy, and fostering customer loyalty through exceptional service. The position offers hands-on training, coaching, and opportunities for career growth, supported by a robust learning management system and comprehensive benefits. The hourly wage for this role is $15.00, reflecting the company’s commitment to fair compensation. You will operate in a fast-paced, performance-driven setting, engaging directly with customers, and assisting with account management and collections. Essential to this position is your ability to maintain compliance with company policies and regulatory requirements while contributing to the overall customer experience through professional demeanor and attention to detail. There is potential for career advancement through performance and participation in the Key Holder leadership program. If you are seeking a meaningful role that impacts your community while building valuable skills in a supportive environment, this Consumer Service Representative role with Checksmart might be the perfect fit for you.
Job Requirements
- A high school diploma or equivalent
- excellent verbal and written communication skills
- professional demeanor with customers and colleagues
- meticulous attention to detail
- ability to accurately enter data
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet physical demands of this position including standing up to 90% of the time
- ability to move and transport up to 25 pounds
- ability to operate mechanical controls such as a keyboard
Job Qualifications
- A high school diploma or equivalent
- excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
- meticulous attention to detail and ability to accurately enter data
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet physical demands of the position including standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard
- experience in check cashing, document verification, and/or money order processing is preferred
- prior cash handling, cash drawer/vault management experience is preferred
- bilingual (English/Spanish) is a plus and may be required for certain locations
- valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- review, validate, and process customer transactions with accuracy
- maximize customer success by offering personalized financial services that fit their lifestyle
- enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- build new business by completing daily call campaigns
- assist in customer account management and collections by accepting payments and managing customer appointments
- perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- participate in in-store and community events
- maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed
- uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations
- engage in ongoing training and stay current on product and process changes
- work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- conduct additional tasks as directed by leadership
- maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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