Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Split Shifts
Benefits
Medical
Dental
Vision
Paid Time Off
Matching 401(k)
performance bonuses
Job Description
Freeman Jet Center is a premier aviation service provider renowned for its exceptional private jet and aircraft support services. Celebrating a rich passion for aviation, Freeman Jet Center caters to private, military, and commercial aircraft, establishing itself as a leader in the aviation services industry. The company takes pride in its commitment to providing extraordinary customer experiences and maintaining a collaborative team environment where every employee's contribution is valued. With a focus on professionalism, efficiency, and meticulous attention to detail, Freeman Jet Center continues to soar above industry standards. This full-time opportunity offers a competitive hourly wage starting from $15.00, alongside a comprehensive benefits package that includes medical, dental, vision coverage, paid time off, a matching 401(k) program, and performance-based bonuses.
The Aviation Customer Service Representative at Freeman Jet Center plays an essential role in the daily operations by serving as the primary point of contact for crew members and passengers. This position demands exceptional customer service skills, providing everything needed to ensure customers enjoy an extraordinary stay, from warm welcomes to concierge-level attention. This role requires interacting face-to-face and via phone with customers, managing payment processing, invoicing, and other administrative tasks to support ground personnel and overall service excellence. The successful candidate is someone who thrives in a fast-paced, dynamic environment where no two days are the same and where the customer is always the priority. The schedule includes some evening shifts, weekends, and holidays, reflecting the nature of the aviation industry. This job requires multitasking efficiently, handling calls, processing financial transactions, entering data, and maintaining professionalism amid the vibrant activities of an active aviation hub. By joining Freeman Jet Center, you become part of a team that values dedication, customer focus, and provides the support and resources needed for success and career growth in the aviation services industry.
The Aviation Customer Service Representative at Freeman Jet Center plays an essential role in the daily operations by serving as the primary point of contact for crew members and passengers. This position demands exceptional customer service skills, providing everything needed to ensure customers enjoy an extraordinary stay, from warm welcomes to concierge-level attention. This role requires interacting face-to-face and via phone with customers, managing payment processing, invoicing, and other administrative tasks to support ground personnel and overall service excellence. The successful candidate is someone who thrives in a fast-paced, dynamic environment where no two days are the same and where the customer is always the priority. The schedule includes some evening shifts, weekends, and holidays, reflecting the nature of the aviation industry. This job requires multitasking efficiently, handling calls, processing financial transactions, entering data, and maintaining professionalism amid the vibrant activities of an active aviation hub. By joining Freeman Jet Center, you become part of a team that values dedication, customer focus, and provides the support and resources needed for success and career growth in the aviation services industry.
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Must be able to work efficiently to handle payment processing, invoicing, and associated computer entries and paperwork accurately
- Experience preferred in providing top-quality customer service in a face-to-face setting
- Friendly and attentive personality
- Excellent interpersonal and communication skills
- Experience with conflict resolution in a customer service environment
- Exceptional ability to attend to details
- Computer skills (e.g., POS systems, accounting systems, Excel)
- Ability to multitask effectively, interacting with customers, answering phones, and attending to computer work
- Must be able to work holidays and weekends
- Acceptable driving record
- Ability to pass a background check
- Zero-tolerance drug-free employer
- Includes pre-employment and random screening
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred but not required
- Experience preferred in providing top-quality customer service in a face-to-face setting
- Friendly and attentive personality
- Excellent interpersonal and communication skills
- Experience with conflict resolution in a customer service environment
- Exceptional ability to attend to details
- Computer skills (e.g., POS systems, accounting systems, Excel)
- Ability to multitask effectively, interacting with customers, answering phones, and attending to computer work
Job Duties
- Handling and routing telephone calls with customer-oriented level of service
- Face-to-face interactions with customers during over-the-counter sales
- Data entry and other computer work, communication with customers via email, track inventory, and process financial transactions via Point of Sale Systems
- Excellent attention to detail while ensuring timely and efficient service
- Connecting clients to appropriate personnel
- Performing administrative support tasks as needed
- Maintaining professionalism
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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