Customer Service Representative

CheckSmart, part of the Community Choice Financial Family of Brands, is a prominent consumer specialty finance company operating in the United States with more than 1,500 stores across 24 states and an online presence in 20 states. As an industry leader, CheckSmart is dedicated to providing customers with accessible short-term financial solutions tailored to their needs during critical moments. The company has garnered recognition as a Military Friendly Employer and has earned several awards for its workplace environment and inclusive culture, including designations as a Top Employer for Hispanic and Latinos and being named one of America’s Greatest Workplaces in Financial Services by Newsweek for 2025. CheckSmart values diversity, inclusion, and the development of its employees, offering opportunities for career growth in a supportive and dynamic setting.

The Customer Service Representative (CSR) role with CheckSmart in Taylor, MI, offers a unique opportunity to join a fast-growing, profitable company focused on impacting communities positively. This entry-level position is essential in delivering exemplary customer service while handling everyday financial transactions such as check cashing, money transfers, and customer payments. The CSR acts as a key connection point with customers, carefully processing transactions while fostering strong relationships to ensure repeat business and customer satisfaction.

The position pays $15.00 per hour and includes a comprehensive total compensation package that supports employee well-being and professional growth. New hires benefit from paid on-the-job training, a detailed onboarding program, and continuous learning through an extensive management system equipped with e-learning modules. CSRs also have cross-brand training opportunities which allow them to advance careers within any of the eleven brands under Community Choice Financial. The role encourages performance-based career progression and enrollment in leadership development programs designed to cultivate future managers and key holders.

In addition to competitive pay, employees enjoy a range of benefits including multiple medical insurance coverage options with telemedicine and spending account alternatives, a 401(k) retirement plan with company matching, life and AD&D insurance, and voluntary benefits covering dental, vision, disability, supplemental life insurance, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance. The company also supports mental health through an Employee Assistance Program, offers access to exclusive discounts via a discount marketplace, and provides paid time off beginning at 12 days annually. CheckSmart promotes a relaxed business casual dress code that embraces jeans and sneakers, enhancing comfort in the workplace.

This role requires excellent communication skills, meticulous attention to detail, and proficiency in using phones, POS systems, and Microsoft Office. Candidates must be at least 18 years old (19 in Alabama) and able to meet the physical demands of standing for up to 90% of their shift and handling up to 25 pounds. Security and compliance are key aspects, as the CSR must maintain office security protocols, perform proper cash management, adhere to company policies, and stay updated on regulatory requirements. The job also involves community engagement through marketing activities and participation in events both inside and outside the store.

CheckSmart embraces technology and innovation, including the use of artificial intelligence in its recruitment processes, while committing to ethical hiring and data privacy. The company fosters an inclusive and discrimination-free workplace, encouraging candidates from diverse backgrounds to apply. This Customer Service Representative position is ideal for individuals seeking a rewarding customer-facing role with growth potential in a supportive retail finance environment, where they can make a meaningful difference in their communities.