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Customer Service Representative at Community Choice Financial

Community Choice Financial

Customer Service Representative

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $15.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Paid on-the-job training

Comprehensive new hire program

Access to learning management system

Cross brand training

Key Holder Program

performance-based career advancement

Educational Reimbursement Program

Medical insurance

telemedicine

Medical spending account options

401(k) and Roth 401(k) retirement plan

Company match program

Life and AD&D insurance

Dental Insurance

Vision Insurance

short-term and long-term disability plans

Supplemental Life and AD&D Insurance

accident insurance

critical illness coverage

hospital indemnity

ID theft protection

Legal services program

Pet insurance

Employee assistance program

Discount Marketplace

Paid Time Off

Business casual dress code

Job Description

CheckSmart, part of the Community Choice Financial Family of Brands, is a leading consumer specialty finance organization that aims to provide accessible short-term financial services to diverse communities across the United States. With over 1,500 brick-and-mortar stores in more than 24 states and online offerings in 20 states, the company is committed to delivering the Power of Choice to customers while fostering a supportive and inclusive workplace for its Team Members. Recognized as a Military Friendly Employer and a Top Employer for Hispanic and Latinos, CheckSmart has built a reputation for excellence and community commitment. The company values diversity, equity, and inclusion and seeks to empower individuals at all levels through professional development and advancement opportunities. This role is full-time, based in Indianapolis, IN, with a competitive hourly wage of $15.00 and a comprehensive benefits package that supports employee well-being and career growth.

As a Customer Service Representative (CSR) at CheckSmart, you will serve as a vital link between the company and the community, delivering exceptional service that meets customers' urgent financial needs. You will process various financial transactions, including check cashing, money transfers, and customer payments, while ensuring accuracy and compliance with company policies and legal regulations. This entry-level position offers robust on-the-job training, career development programs, and opportunities for advancement within the expanding network of brands under the Community Choice Financial umbrella. Your role will involve engaging directly with customers to foster long-term relationships, managing data with precision, and contributing to a dynamic, customer-focused environment. The position requires physical stamina to stand and perform daily tasks, as well as the ability to navigate a fast-paced workplace efficiently. If you are motivated to join a rapidly growing company that values professional growth, ethical service, and community impact, this position is an excellent opportunity to launch or advance your career.

Job Requirements

Must be at least 18 years of age (19 in Alabama)
background check required
ability to stand up to 90% of the time
ability to move and transport up to 25 pounds
capability to operate mechanical controls such as a keyboard
ability to work a minimum of 40 hours per week with regular, in-person attendance including weekends
commitment to compliance with all relevant company policies and laws
willingness to participate in ongoing training and development
ability to work in a fast-paced environment
meet physical demands of the role including mobility within and outside the store

Job Qualifications

A high school diploma or equivalent
excellent verbal and written communication skills
professional demeanor with customers and colleagues
meticulous attention to detail
proficiency in using phones, POS system, Microsoft Office, and other computer systems
experience in check cashing, document verification, and/or money order processing is preferred
prior cash handling, cash drawer/vault management experience is preferred
bilingual (English/Spanish) is a plus
valid driver’s license, auto insurance, and personal vehicle may be required
ability to meet physical demands of the position

Job Duties

Connect with customers to cultivate lasting relationships that drive repeat business
review, validate, and process customer transactions with accuracy
maximize customer success by offering personalized financial services that fit their lifestyle
enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
build new business by completing daily call campaigns
assist in customer account management and collections by accepting payments and managing customer appointments
perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
maintain internal and external store appearance and meet cleanliness standards
maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed
uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
engage in ongoing training and stay current on product and process changes
work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks
conduct additional tasks as directed by leadership
maintain a full-time work schedule with regular, in-person attendance, including weekends