Customer Service Representative

Check Into Cash is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty financial organizations in the United States. With over 10 brands represented across more than 1,500 brick-and-mortar locations in 24 states and additional online offerings in 20 states, the company is well-regarded for its commitment to providing short-term financial services to individuals and communities in need. Known for its fast-growing and profitable business model, Community Choice Financial embraces diversity and inclusion and is highly recognized as a Military Friendly Employer and a top workplace for Hispanic and Latino communities. In 2025, the company was named one of America’s Greatest Workplaces in Financial Services by Newsweek.

Check Into Cash, specifically, operates as a financial service provider offering solutions such as check cashing, money transfers, and payment services. The organization emphasizes community engagement, customer-centered service, and employee development through comprehensive training programs and leadership opportunities. Employees benefit from a work environment that is supportive, dynamic, and focused on career growth. The company culture encourages professional advancement, recognizing and rewarding outstanding performance, and providing tools and resources to empower employees to reach their full potential.

We are currently seeking a Customer Service Representative (CSR) to join the Check Into Cash team in Alameda, CA. This full-time, hourly position offers a competitive wage of $21.00 per hour along with a robust total compensation package. As a CSR, you will be the frontline ambassador to customers, assisting them in accessing essential financial services with honesty, precision, and care. Your role will include managing a variety of financial transactions such as check cashing, money transfers, and customer payments with accuracy and efficiency. The CSR position is vital to building lasting relationships and ensuring that customers receive exceptional service in every interaction.

This role is an excellent opportunity for individuals seeking to launch or advance their career in a fast-paced financial services environment. New hires receive paid on-the-job training, access to e-learning tools for continuous development, and opportunities to participate in initiatives that expand their knowledge across multiple brands within the community choice family. The company supports career advancement with programs like the Key Holder Program designed to develop leadership potential and offers educational reimbursement and comprehensive medical, dental, and vision insurance options. Employees also enjoy retirement plans with company matching, voluntary benefits, paid time off starting with 12 days annually, and a casual dress code that allows jeans and sneakers.

The ideal candidate will be at least 18 years old, detail-oriented, and comfortable working in a customer-facing role where multitasking and maintaining high standards of accuracy are essential. Familiarity with point-of-sale systems, proficiency in Microsoft Office, and excellent communication skills are required. The company values professionalism, integrity, and a team spirit, ensuring a supportive work environment where every employee can thrive. Additional desirable qualifications include bilingual abilities in English and Spanish, prior cash-handling experience, and a valid driver’s license with reliable transportation.

Join a company that not only values your contribution but champions your growth and well-being. At Check Into Cash, you are more than an employee — you are an essential part of a caring community helping others gain financial peace of mind. Apply today to embark on a rewarding career path where your work makes a meaningful difference every day.