Customer Service Representative

Check Into Cash is a vital member of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With over 1,500 brick-and-mortar stores representing more than 10 brands across 24 states, including extensive online product offerings in 20 states, Community Choice Financial is dedicated to providing short-term financial services to individuals when they need it most. The company prides itself on delivering the Power of Choice to customers, team members, and communities by offering a wide range of financial solutions in a welcoming, inclusive, and supportive environment. Their mission emphasizes accessibility, community connection, and responsible financial stewardship. As a leading provider in the specialty finance sector, Check Into Cash operates under the umbrella of this dynamic and fast-growing enterprise that values long-term employee success, career development, and empowerment. Their commitment to diversity and inclusion has earned them numerous accolades, including recognition as a Military Friendly Employer, a Top Employer for Hispanic and Latinos, and one of America’s Greatest Workplaces in Financial Services. This reflects their culture of respect, continuous learning, and dedication to serving diverse populations effectively.

As a Customer Service Representative at Check Into Cash in La Puente, CA, you will serve as a frontline ambassador for the company, helping members of the community access critical financial services such as check cashing, money transfers, and customer payments. This full-time position offers an hourly wage of $21.00, complemented by a comprehensive total compensation package that includes paid on-the-job training, learning opportunities, and a variety of employee benefits designed to support both your professional and personal development. This role is particularly suited for candidates who thrive in dynamic, fast-paced settings and enjoy building meaningful relationships with customers from diverse backgrounds. The position stresses meticulous attention to detail and accuracy in processing financial transactions while delivering exceptional customer experiences that encourage repeat business and customer loyalty.

The Customer Service Representative role is an excellent entry point into the financial services industry, with many senior leaders at Check Into Cash having launched their careers in similar positions. The company offers an environment rich in coaching, training, and growth potential, including a Key Holder Program that develops leadership skills and unlocks career advancement opportunities across multiple brands nationwide. Employees benefit from a supportive culture that prioritizes their wellbeing, offering medical insurance including telemedicine, retirement plans with company match, life and disability insurance, employee assistance programs, educational reimbursement, and more. The role demands a full-time schedule with regular in-person attendance, flexibility including working weekends, and a commitment to maintaining a safe, efficient, and welcoming store environment. It features a relaxed, business casual dress code that embraces comfort and professionalism.

Joining Check Into Cash means becoming part of a thriving company that values innovation, community service, and employee growth. Candidates who possess strong communication skills, a professional demeanor, and proficiency with various technologies will find ample opportunities to contribute meaningfully and develop their careers. This position is ideal for those seeking a rewarding role delivering financial solutions while advancing within a nationally recognized brand committed to inclusivity, legal compliance, and ethical business practices. If you aspire to grow in financial services and make a positive impact in your community, the Customer Service Representative opportunity at Check Into Cash in La Puente is a compelling choice.