Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending account options
Traditional 401(k) and Roth 401(k) with Company match
Company-Sponsored Life and AD&D Insurance
Dental Insurance
Vision Insurance
short-term and long-term disability plans
Supplemental Life and AD&D Insurance
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
CheckSmart is a proud member of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. Operating over 1,500 brick-and-mortar stores across 24 states alongside online product offerings in 20 states, the company is dedicated to providing accessible, short-term financial services to individuals and families when they need it most. With a commitment to community-driven service, CheckSmart and its parent company emphasize the Power of Choice through multiple brands tailored to diverse customer needs. Community Choice Financial has been recognized for its inclusive workplace culture, earning titles such as Military Friendly Employer, Military Friendly Spouse Employer, and a Top Employer for Hispanic and Latinos for multiple years. Additionally, it has been named one of America's Greatest Workplaces in Financial Services by Newsweek for 2025.
CheckSmart is currently seeking a Customer Service Representative (CSR) to join its Louisville, KY location. This full-time, entry-level position offers an hourly wage of $15.00 and represents an excellent opportunity for community-focused individuals to launch their careers in the financial services industry. CSRs at CheckSmart play a vital role by helping customers access important financial solutions in a friendly, professional, and efficient manner. The position involves responsibilities such as processing financial transactions including check cashing, money transfers, and customer payments while delivering exceptional in-store experiences.
This role is intended for dynamic, detail-oriented individuals who thrive in fast-paced environments and enjoy building meaningful relationships with customers from various backgrounds. New hires receive comprehensive, paid on-the-job training along with access to a robust learning management system offering e-learning modules aimed at enhancing both professional and personal development. Moreover, employees benefit from cross-brand training opportunities that facilitate career growth across the eleven brands operated by Community Choice Financial nationwide.
CheckSmart supports career advancement through performance-based promotions and a Key Holder Program designed to nurture leadership potential. Employees also have access to educational reimbursement and a variety of benefits including multiple medical insurance plans with telemedicine, traditional and Roth 401(k) plans with company match, and company-sponsored life insurance. The company fosters a relaxed, business casual dress code that even allows jeans and sneakers, aligning comfort with professionalism. Overall, this position offers a supportive and inclusive workplace, emphasizing training, growth, and community impact while providing a stable and rewarding career path in consumer financial services.
CheckSmart is currently seeking a Customer Service Representative (CSR) to join its Louisville, KY location. This full-time, entry-level position offers an hourly wage of $15.00 and represents an excellent opportunity for community-focused individuals to launch their careers in the financial services industry. CSRs at CheckSmart play a vital role by helping customers access important financial solutions in a friendly, professional, and efficient manner. The position involves responsibilities such as processing financial transactions including check cashing, money transfers, and customer payments while delivering exceptional in-store experiences.
This role is intended for dynamic, detail-oriented individuals who thrive in fast-paced environments and enjoy building meaningful relationships with customers from various backgrounds. New hires receive comprehensive, paid on-the-job training along with access to a robust learning management system offering e-learning modules aimed at enhancing both professional and personal development. Moreover, employees benefit from cross-brand training opportunities that facilitate career growth across the eleven brands operated by Community Choice Financial nationwide.
CheckSmart supports career advancement through performance-based promotions and a Key Holder Program designed to nurture leadership potential. Employees also have access to educational reimbursement and a variety of benefits including multiple medical insurance plans with telemedicine, traditional and Roth 401(k) plans with company match, and company-sponsored life insurance. The company fosters a relaxed, business casual dress code that even allows jeans and sneakers, aligning comfort with professionalism. Overall, this position offers a supportive and inclusive workplace, emphasizing training, growth, and community impact while providing a stable and rewarding career path in consumer financial services.
Job Requirements
- A high school diploma or equivalent
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet the physical demands of this position including standing up to 90% of the time
- moving and transporting up to 25 pounds
- moving inside and outside of the store
- operating mechanical controls such as a keyboard
Job Qualifications
- A high school diploma or equivalent
- excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
- meticulous attention to detail and ability to accurately enter data
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet the physical demands of the position including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
- experience in check cashing, document verification, and/or money order processing is a plus
- prior cash handling and cash drawer/vault management experience preferred
- bilingual (English/Spanish) is a plus and may be required for certain locations
- valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- review, validate, and process customer transactions with accuracy
- maximize customer success by offering personalized financial services that fit their lifestyle
- enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- build new business by completing daily call campaigns
- assist in customer account management and collections by accepting payments and managing customer appointments
- perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing
- participate in in-store and community events
- maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed
- uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
- engage in ongoing training and stay current on product and process changes
- work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- conduct additional tasks as directed by leadership
- maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
