Customer Service Representative

Waterway is an established and reputable company specializing in premium car wash services. With a strong presence in the Chicago area, including the vibrant Northbrook location, Waterway has earned distinction as a multi-time USA Today Top Workplace, reflecting its commitment to fostering a positive, people-focused work environment. As a company, Waterway emphasizes a culture centered around hospitality, teamwork, and professional growth. The organizational values prioritize creating enjoyable and rewarding experiences not only for its customers but also for its employees, providing a supportive environment where every team member can thrive and develop their skills.

The Customer Service Associate (CSA) role at Waterway offers a unique and dynamic opportunity for individuals passionate about delivering exceptional customer service in a fast-paced and ever-changing setting. This position is not just a job but a chance to become part of a growth-oriented team that values engagement, flexibility, and continuous learning. Situated at the Northbrook location with other sites available across Chicago, the CSA will have a varied schedule offering flexibility, including daytime, evening, mid-week, and weekend shifts to accommodate diverse needs.

In this role, CSAs are responsible for engaging with customers at multiple touchpoints such as the car wash tunnel entrance, fuel pumps, and inside the retail store. They promote and sell premium car wash services, Clean Car Club memberships, and trendy retail merchandise, all while maintaining a safe, clean, and welcoming environment. Rotation between outdoor duties like managing the pump islands and indoor responsibilities such as stocking merchandise and operating point-of-sale systems ensures that no two days are the same, keeping the work exciting and stimulating.

Waterway offers competitive compensation averaging $20 per hour, consisting of a $17 hourly base rate plus sales bonuses of up to $5 per hour. Employees benefit from extensive training and professional development programs designed to enhance service, sales, and operational capabilities, paving the way for advancement within the company. Other perks include flexible scheduling, free car washes, fuel and retail discounts, and a tuition assistance program that can provide up to $4,000 annually to support continuing education. The company also emphasizes internal career growth with structured paths to management and cross-training opportunities, making it an ideal workplace for those seeking long-term career prospects in the customer service and retail sectors.

Working at Waterway means being part of a friendly, fun, and active team culture that values every individual’s contribution. The role requires a professional demeanor and a genuine commitment to customer satisfaction, with responsibilities extending beyond sales to include maintaining the store’s cleanliness and ensuring health and safety standards are met. This position is well suited for candidates who enjoy working with people, thrive in dynamic environments, and are looking for meaningful employment that supports personal and professional growth. Waterway’s dedication to equity and inclusivity rounds out its employee-focused approach, creating a welcoming workplace for everyone regardless of background. This position invites candidates to shine every day while building a rewarding career with one of Chicago’s top employers.