Customer Service Representative

Uline is a family-owned company that stands as North America's leading distributor of shipping, industrial, and packaging materials. With a robust workforce of over 9,800 employees spread across 14 locations, Uline has established itself as a company built on stability, success, and a strong commitment to quality service and employee satisfaction. Operating a drug-free workplace, Uline ensures a safe and professional environment for all staff. Every position is on-site, reinforcing the company’s emphasis on collaboration and community among employees. The Georgia branch, located at 705 Braselton Industrial Blvd, Braselton, GA 30517, offers a dynamic and modern workspace complete with best-in-class facilities, a first-class fitness center, and beautifully maintained walking trails that contribute to an excellent working atmosphere.

The role of Customer Service Representative at Uline is crafted for those who are fast, friendly, and customer-focused. This full-time, on-site position offers various shifts and competitive pay ranging from $25 to $30 per hour, with significant opportunities for growth and increased earnings. Acting as the frontline ambassador of Uline’s customer service excellence, representatives are entrusted with digging into order details to deliver legendary service that customers admire. This job is ideal for individuals who enjoy problem-solving, communication, and building strong business relationships. New hires undergo in-depth training to sharpen communication and problem-solving skills, benefiting from a professional environment that provides one-on-one peer mentoring and clear paths for career development. Team events and a collaborative setting further enhance the working environment, encouraging connection and teamwork among colleagues.

Customer Service Representatives at Uline use world-class technology to process orders, make product recommendations, handle account inquiries, and become product and solutions experts able to address pricing and shipping questions confidently. Representatives engage with customers over phone, email, and chat, understanding their needs and guiding them through Uline’s offerings, including website navigation and online ordering. This role offers a strong foundation for those looking to grow within the customer service field and the broader company. Uline’s commitment to investing in its employees is evident through its comprehensive health insurance, 401(k) plans with employer matching starting on day one, generous paid holidays and time off, bonus programs, and tuition assistance for professional continuing education. The company thrives on a culture where employees make the difference, underscored by a workplace that emphasizes growth, support, and the celebration of success.