Customer Service Representative

CheckSmart, part of the Community Choice Financial Family of Brands, is a leading consumer specialty finance company operating across the United States with over 1,500 brick-and-mortar stores in 24 states, and online offerings in 20 states. As one of the fastest-growing financial service providers, CheckSmart is dedicated to helping customers access timely financial solutions such as check cashing, money transfers, and customer payments. The company prides itself on fostering a diverse, inclusive, and welcoming workplace where employees can thrive and build meaningful careers. With a strong focus on community connections and customer service, CheckSmart offers extensive opportunities for career growth, professional development, and leadership within a fast-paced and dynamic environment.

This Customer Service Representative (CSR) position in Indianapolis, IN, is a full-time role offering an hourly wage of $15.00. As a CSR, you will play a crucial role in delivering exceptional service to a varied customer base. Your responsibilities will include processing financial transactions accurately, providing personalized service to meet customer needs, and building lasting relationships that encourage customer loyalty. The role requires a high degree of attention to detail and proficiency with technology such as POS systems and Microsoft Office. CheckSmart ensures that all new employees benefit from thorough paid on-the-job training and ongoing educational resources, including access to a comprehensive e-learning platform and cross-brand training across their multiple brands nationwide. The role also offers a robust benefits package encompassing medical insurance, a 401(k) retirement plan with company match, life insurance, employee assistance programs, and paid time off.

At CheckSmart, younger professionals and entry-level workers are welcomed and supported with tools for career advancement, including a Key Holder Program aimed at developing leadership skills and performance-based promotions. The company has consistently been recognized for its inclusive culture and commitment to military-friendly hiring practices, as well as for fostering a supportive workplace for Hispanic and Latino employees. Overall, this opportunity is ideal for individuals who are detail-oriented, enjoy direct interaction with customers, and seek a rewarding career in the financial services industry within a company that values integrity, diversity, and community involvement.