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Community Choice Financial logo

Customer Service Representative

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Paid training
Learning and development
Cross brand training
career advancement
Educational Reimbursement
Medical insurance
401(k) retirement plan
Life and AD&D insurance
voluntary benefits
Employee assistance program
Discount Marketplace
Paid Time Off
Casual dress code

Job Description

CheckSmart, part of the Community Choice Financial Family of Brands, is a leading consumer specialty finance company operating across the United States with over 1,500 brick-and-mortar stores in 24 states, and online offerings in 20 states. As one of the fastest-growing financial service providers, CheckSmart is dedicated to helping customers access timely financial solutions such as check cashing, money transfers, and customer payments. The company prides itself on fostering a diverse, inclusive, and welcoming workplace where employees can thrive and build meaningful careers. With a strong focus on community connections and customer service, CheckSmart offers extensive opportunities for career growth,... Show More

Job Requirements

  • At least 18 years of age (19 in Alabama)
  • high school diploma or equivalent
  • experience with cash handling preferred
  • strong communication skills
  • ability to accurately enter data
  • proficiency with POS and Microsoft Office
  • background check required
  • physical ability to stand for extended periods and lift up to 25 pounds
  • legal authorization to work in the United States

Job Qualifications

  • A high school diploma or equivalent
  • excellent verbal and written communication skills
  • professional demeanor with customers and colleagues
  • meticulous attention to detail
  • proficiency in using phones, POS systems, Microsoft Office, and other computer systems
  • ability to meet physical demands of the position including standing up to 90 percent of the time and moving up to 25 pounds
  • ability to work in a fast-paced, dynamic environment
  • background check conducted in accordance with applicable law

Job Duties

  • Connect with customers to cultivate lasting relationships that drive repeat business
  • review, validate, and process customer transactions with accuracy
  • maximize customer success by offering personalized financial services that fit their lifestyle
  • enter and maintain customer information with precision and integrity into a point of sale (POS) system
  • build new business by completing daily call campaigns
  • assist in customer account management and collections by accepting payments and managing customer appointments
  • perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
  • participate in in-store and community events
  • maintain internal and external store appearance and meet cleanliness standards
  • maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
  • uphold compliance with company policies and all relevant local, state, and federal laws and regulations
  • engage in ongoing training and stay current on product and process changes
  • work efficiently in a dynamic and fast-paced environment and manage multiple tasks to meet performance standards
  • conduct additional tasks as directed by leadership
  • maintain a full-time work schedule with regular, in-person attendance including weekends

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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