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Customer Service Representative at Community Choice Financial

Community Choice Financial

Customer Service Representative

Lexington, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $15.00

Work Schedule

Weekend Shifts

Benefits

Paid on-the-job training

Comprehensive new hire program

E-learning modules

Cross brand training

Key Holder Program

performance-based career advancement

Educational Reimbursement Program

Medical insurance

telemedicine

Medical spending account options

401(k) and Roth 401(k) retirement plan with company match

Life and AD&D insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

supplemental life insurance

accident insurance

critical illness insurance

Hospital Indemnity insurance

ID theft protection

Legal services program

Pet insurance

Employee assistance program

Discount Marketplace

Paid Time Off

Business casual dress code

Job Description

Check Into Cash, a leading company within the Community Choice Financial Family of Brands, operates as a consumer specialty finance organization with over 1,500 stores across 24 states and online offerings. This organization is deeply committed to providing accessible short-term financial services to individuals at the moments they need it the most. With a focus on community service and customer satisfaction, Check Into Cash offers a dynamic and supportive working environment, ensuring employees receive comprehensive training and numerous opportunities for growth within a profitable, fast-growing company. Recognized for inclusive hiring and workplace excellence, Check Into Cash fosters a culture that values diversity, professional development, and respect for all employees.

As a Customer Service Representative (CSR) located in Lexington, KY, you will be instrumental in assisting individuals from diverse backgrounds to access essential financial services such as check cashing, money transfers, and customer payments. This entry-level position is primarily focused on creating meaningful connections with customers, managing accurate transaction processing, and ensuring a seamless in-store experience. The role promises hands-on training, coaching, and ongoing development to support your career progression. Many senior leaders at Check Into Cash have advanced from this foundational role, underscoring the potential for internal growth. This position offers an hourly wage of $15.00 and comes with a comprehensive benefits package that includes opportunities for learning, healthcare coverage, retirement plans, and paid time off. With a strong emphasis on performance and career advancement, the CSR role is ideal for those seeking a stable yet rewarding job with clear paths for advancement in a community-driven financial services company.

Job Requirements

High school diploma or equivalent
excellent verbal and written communication skills
professional demeanor with customers and colleagues
meticulous attention to detail
proficiency in phones, POS system, Microsoft Office, and computer systems
at least 18 years old (19 in Alabama)
background check clearance
ability to stand for long periods, move and transport up to 25 pounds, move inside and outside store premises, operate mechanical controls
able to work full-time schedule including weekends

Job Qualifications

A high school diploma or equivalent
excellent verbal and written communication skills
professional demeanor with customers and colleagues
meticulous attention to detail and ability to accurately enter data
proficiency in using phones, POS system, Microsoft Office, and other computer systems
must be at least 18 years of age (19 in Alabama)
background check required
ability to meet the physical demands of this position including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls
experience in check cashing, document verification, and/or money order processing
prior cash handling and cash drawer/vault management experience
bilingual (English/Spanish) is a plus
valid driver’s license, auto insurance, and personal vehicle for work use (mileage compensated)

Job Duties

Connect with customers to cultivate lasting relationships that drive repeat business
review, validate, and process customer transactions with accuracy
maximize customer success by offering personalized financial services that fit their lifestyle
enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
build new business by completing daily call campaigns
assist in customer account management and collections by accepting payments and managing customer appointments
perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
participate in in-store and community events
maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
engage in ongoing training and stay current on product and process changes
work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
conduct additional tasks as directed by leadership
maintain a full-time work schedule with regular, in-person attendance, including weekends