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WaFd Bank logo

Customer Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.70 - $21.44
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
Health Insurance
Stock options
401(k) Plan
Paid parental leave
Life and AD&D insurance
long-term disability
Tuition Reimbursement
Employee Assistance Programs
Pre-tax health and dependent-care spending plans

Job Description

WaFd Bank is a well-established financial institution with a legacy spanning over a century, serving consumers and business clients across nine Western states in the United States. Known for its community-oriented banking approach, WaFd Bank prides itself on providing not only financial services but also contributing to the financial wellbeing of the communities it serves. The bank is recognized for fostering a highly engaged work environment that values kindness, integrity, and professionalism. Their corporate motto, "Love What You Do... Make A Difference!" reflects their commitment to both their employees and customers. As an employer of choice, WaFd Bank emphasizes a... Show More

Job Requirements

  • a smile and great attitude
  • highly developed sense of integrity and strong work ethic
  • personable and outgoing
  • great attention to detail
  • technically savvy and able to use multiple computer systems
  • ability to adapt to change
  • adhere to bank policies and procedures compliant with federal regulations
  • reflect the corporate values of integrity, teamwork, ownership, simplicity, discipline, service, and be kind

Job Qualifications

  • high school diploma or approved equivalent
  • basic math skills
  • proficiency in 10-key and keyboarding
  • proficient in Microsoft Office tools such as Excel, Word, Teams, and Outlook
  • well-developed smartphone and digital channel skills
  • organized with excellent communication skills and personable attitude
  • previous work in retail, consumer service delivery, or client relations

Job Duties

  • provide a positive first impression through friendly and courteous service
  • perform efficient and accurate banking transactions
  • build rapport and relationships with clients
  • adhere to bank policies and procedures to comply with federal regulations
  • use multiple computer systems and adapt to changes
  • maintain great attention to detail and accuracy
  • reflect the corporate values and ethics of the bank including integrity and kindness

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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