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Customer Service Representative

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $15.00 - $1.00
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Work Schedule

Weekend Shifts
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Benefits

Matching 401K program
Paid Time Off
Medical Coverage
dental coverage
vision coverage
performance-based bonuses

Job Description

Million Air is a premier fixed-base operator (FBO) that prides itself on providing exceptional aviation services to both private and corporate clients. Renowned for its high standards and customer-centric approach, Million Air operates in various locations, delivering superior ground handling and customer experiences to pilots and passengers alike. The company cultivates a professional environment where every team member is encouraged to embody their motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," emphasizing courtesy, respect, and excellence in service. This philosophy sets Million Air apart in the aviation industry by ensuring that each interaction is handled with integrity and... Show More

Job Requirements

  • Customer service experience preferably in the service industry
  • High school diploma or equivalent
  • Entry level position
  • Ability to work evenings and weekends
  • Acceptable driving record
  • Ability to pass a background check
  • Zero tolerance drug free employer includes pre-employment and random screening

Job Qualifications

  • Customer service experience preferably in the service industry
  • High school diploma or equivalent
  • Ability to work evenings and weekends
  • Acceptable driving record
  • Ability to pass a background check
  • Zero tolerance drug free employer includes pre-employment and random screening

Job Duties

  • Greet customers in a friendly, professional manner
  • Provide concierge services to pilots and customers including making reservations as required
  • Invoice for services rendered to customers and pilots
  • Proactively prepare for all incoming aircraft
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Partner with line service team to meet and exceed customer’s service expectations
  • Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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