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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.50
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
multiple medical insurance options
telemedicine
Medical spending account options
Traditional 401(k)
Roth 401(k)
Company match 401(k)
Company-Sponsored Life Insurance
Company-sponsored AD&D insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
supplemental life insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Mental Health Resources
Life coaching
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
InstaLoan is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With more than 10 brands represented across over 1,500 brick-and-mortar stores in 24 states, as well as online product offerings in 20 states, this company is dedicated to providing accessible short-term financial services that meet the needs of diverse communities. Known for its growth and commitment to employee development, Community Choice Financial emphasizes providing opportunities for advancement and fostering a supportive culture. The company goes beyond merely being a financial service provider by engaging actively in local... Show More
Job Requirements
- Must have a high school diploma or equivalent
- Must possess excellent verbal and written communication skills
- Must have a professional demeanor with customers and colleagues
- Must demonstrate meticulous attention to detail and be able to accurately enter data
- Must be proficient in using phones, POS systems, Microsoft Office, and other computer systems
- Must be at least 18 years old (19 in Alabama)
- Must pass a background check in accordance with applicable law
- Must be able to meet physical demands including standing for long periods, moving and transporting weights up to 25 pounds, moving within and outside the store, and operating keyboards
- Must maintain regular attendance and work a full-time schedule including weekends
- Preferred to have experience in check cashing, document verification, and/or money order processing
- Preferred to have prior cash handling and cash drawer/vault management experience
- Bilingual skills in English and Spanish are a plus
- Preferred to have a valid driver's license, auto insurance, and reliable vehicle for work use
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Ability to accurately enter data
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet the physical demands of the position including standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
- Experience in check cashing, document verification, and/or money order processing is preferred
- Prior cash handling and cash drawer/vault management experience is preferred
- Bilingual (English/Spanish) is a plus and may be required for certain locations
- Valid driver's license, auto insurance, and personal vehicle with mileage compensation is preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- Participate in in-store and community events
- Maintain internal and external store appearance and meet cleanliness standards
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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