Customer Service Representative

CheckSmart is a vital part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With over 10 distinctive brands operating in more than 1,500 brick-and-mortar stores across 24 states and offering online services in 20 states, Community Choice Financial Family of Brands is dedicated to providing short-term financial solutions that help people when they need it the most. Known for its commitment to diversity, community impact, and career development, the company has garnered numerous accolades including being named a Military Friendly Employer and a Top Employer for Hispanic and Latinos, showcasing its inclusive and supportive work environment.

CheckSmart itself is renowned for delivering essential financial services such as check cashing, money transfers, and customer payments, catering to a wide range of customers with diverse financial needs.

As a Customer Service Representative (CSR) at CheckSmart in Clarksville, IN, you will play a crucial role in serving your community by helping individuals access timely financial solutions. This entry-level position offers a rewarding opportunity to build meaningful connections with customers while working in a fast-paced retail environment. Your day-to-day responsibilities will include accurately processing transactions, managing customer accounts, and ensuring an exceptional in-store experience. You will be supported through paid on-the-job training, comprehensive new hire programs, and access to an extensive learning management system full of e-learning modules designed to enhance your professional and personal growth.

The position offers an hourly wage of $15.00, with a generous total compensation package that includes benefits such as medical insurance, dental and vision plans, 401(k) retirement plans with company match, life and disability insurance, educational reimbursement, and paid time off that increases with your tenure. The company encourages career advancement through performance-based promotions and leadership development programs such as the Key Holder Program.

This role demands excellent communication and organizational skills, keen attention to detail, and proficiency with phone systems and computer software including Microsoft Office and POS systems. You must be at least 18 years old (19 in Alabama) and able to meet the physical demands of the role, which involves standing for extended periods and moving equipment weighing up to 25 pounds. CheckSmart values integrity and compliance, ensuring all transactions adhere to local, state, and federal regulations.

As a CSR, you will also have the opportunity to participate in community events, enhance store appearance, and engage in marketing efforts that build the company’s reputation locally. Many of CheckSmart’s senior leaders started their careers in roles like this, making it an excellent gateway to long-term growth within a company renowned for nurturing talent and promoting from within. Your work schedule will be full-time, including regular in-person attendance and occasional weekend hours, offering stability and the chance to grow with a respected financial services provider. This is more than just a job – it is a chance to impact your community positively while building a career that advances with you.