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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending account options
401(k) retirement plan
Life and AD&D insurance
Dental Insurance
Vision Insurance
short-term and long-term disability plans
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
Speedy Cash is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. The company operates over 1,500 brick-and-mortar stores across 24 states and offers online product options in 20 states. The organization is dedicated to providing accessible short-term financial services to underserved communities and helping individuals access the financial support they need promptly. With its expansive footprint, the company is known for its commitment to both customers and employees, powering community growth and fostering economic opportunity.
As a Customer Service Representative (CSR) at Speedy Cash, based ... Show More
As a Customer Service Representative (CSR) at Speedy Cash, based ... Show More
Job Requirements
- A high school diploma or equivalent
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet physical demands including standing up to 90% of the time
- Moving and transporting up to 25 pounds
- Experience with phones, POS systems, and computers
- Excellent verbal and written communication skills
- Meticulous attention to detail
- Professional demeanor
- Must maintain a full-time schedule with regular in-person attendance including weekends
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to meet physical demands including standing up to 90% of the time and moving and transporting up to 25 pounds
- Experience in check cashing, document verification, and/or money order processing is preferred
- Prior cash handling and cash drawer/vault management experience is preferred
- Bilingual (English/Spanish) is a plus
- Valid driver's license, auto insurance, and personal vehicle for work use may be required and mileage compensated
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- Maintain internal and external store appearance and meet cleanliness standards
- Maintain office security protocols and conduct opening and closing procedures, including management of vault and cash drawer
- Uphold compliance with company policies and relevant laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic, fast-paced environment and effectively manage multiple tasks to meet performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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