Customer Service Representative

Speedy Cash is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. The company operates over 1,500 brick-and-mortar stores across 24 states and offers online product options in 20 states. The organization is dedicated to providing accessible short-term financial services to underserved communities and helping individuals access the financial support they need promptly. With its expansive footprint, the company is known for its commitment to both customers and employees, powering community growth and fostering economic opportunity.

As a Customer Service Representative (CSR) at Speedy Cash, based in San Diego, CA, you will be at the front line of delivering exemplary service to a diverse customer base. Your role will revolve around assisting customers with various financial transactions such as check cashing, money transfers, and customer payments, ensuring a seamless and welcoming in-store experience. This entry-level position offers a unique launchpad for career growth, with many senior leaders having begun their journey in this role. Speedy Cash offers comprehensive training programs, coaching, and development to help employees succeed and advance in a fast-growing, profitable, and impact-driven company.

This Full-Time role pays $21.00 per hour and is bundled with an impressive total compensation package that includes numerous benefits and perks. The company invests heavily in employee development with access to a robust learning management system filled with e-learning modules. Cross-brand training opens doors to opportunities across eleven brands nationwide, and key leadership development initiatives prepare employees for promotion and performance-based career advancement.

The position demands excellent communication skills, attention to detail, and proficiency in handling transactions accurately. Additionally, CSRs are expected to manage customer interactions professionally and efficiently, helping to build lasting customer relationships and contributing to business growth through marketing efforts like daily call campaigns and community events. The role also includes responsibilities such as managing accounts, collections, and maintaining store appearance and security.

Speedy Cash prides itself on a strong culture of employee well-being, offering benefits like medical insurance with telemedicine, 401(k) retirement plans with generous company match, life insurance, dental and vision coverage, plus voluntary benefits including disability plans and legal services. Paid time off starts at 12 days per year, and the dress code is business casual, supporting a comfortable and inclusive work environment. Recognized as a Military Friendly Employer and a top place for Hispanic and Latino professionals, Speedy Cash is committed to diversity, equity, and inclusion and encourages candidates of all backgrounds to apply.