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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.70
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending account options (HSA/FSA)
Traditional 401(k) and Roth 401(k)
Company match program
Company-Sponsored Life and AD&D Insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Supplemental Life and AD&D Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
Community Choice Financial Family of Brands is a leading consumer specialty finance organization dedicated to providing accessible short-term financial services to communities across the United States. Representing over 10 brands, the company operates more than 1,500 brick-and-mortar stores in 24 states, alongside online product offerings in 20 states. This expansive presence enables Community Choice Financial to serve a diverse customer base with a wide range of financial solutions designed to meet immediate needs with reliability and care. The company is anchored by values that prioritize community support, inclusiveness, and employee development. It has been honored with numerous recognitions such as... Show More
Job Requirements
- High school diploma or equivalent
- must be at least 18 years old (19 in Alabama)
- excellent verbal and written communication skills
- professional demeanor
- meticulous attention to detail
- proficiency in phones, POS system, Microsoft Office, and other computer systems
- background check required
- ability to stand for up to 90% of the time
- capability to move and transport up to 25 pounds
- ability to operate mechanical controls such as a keyboard
- availability for full-time schedule including weekends
Job Qualifications
- A high school diploma or equivalent
- excellent verbal and written communication skills
- professional demeanor with customers and colleagues
- meticulous attention to detail
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet physical demands including standing up to 90% of the time and moving or transporting up to 25 pounds
- experience in check cashing, document verification, and/or money order processing preferred
- prior cash handling and cash drawer or vault management experience preferred
- bilingual (English/Spanish) is a plus
- valid driver's license, auto insurance, and personal vehicle for work-related travel preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- review, validate, and process customer transactions with accuracy
- maximize customer success by offering personalized financial services that fit their lifestyle
- enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- build new business by completing daily call campaigns
- assist in customer account management and collections by accepting payments and managing customer appointments
- perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing
- maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
- engage in ongoing training and stay current on product and process changes
- work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- conduct additional tasks as directed by leadership
- maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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