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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.50
Work Schedule
Standard Hours
Benefits
Paid on-the-job training
Comprehensive new hire program
Learning management system access
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending account options
Traditional 401(k) plan
Roth 401(k) plan
company match
Life insurance
AD&D insurance
voluntary benefits
Dental Insurance
Vision Insurance
short-term disability
long-term disability
supplemental life insurance
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
relaxed dress code
Job Description
Instaloan is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With over 10 brands represented across more than 1,500 brick-and-mortar stores serving 24 states and offering online products in 20 states, the company is dedicated to providing accessible, short-term financial solutions to communities nationwide. Headquartered in Miami, FL, Instaloan operates with a commitment to helping people when they need financial assistance the most, offering a variety of consumer financial services including check cashing, money transfers, and payments processing.
As a Customer Service Representative (CSR) at Instal... Show More
As a Customer Service Representative (CSR) at Instal... Show More
Job Requirements
- A high school diploma or equivalent
- excellent verbal and written communication skills
- professional demeanor with customers and colleagues
- meticulous attention to detail and ability to accurately enter data
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet the physical demands of this position, including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
Job Qualifications
- A high school diploma or equivalent
- excellent verbal and written communication skills
- professional demeanor with customers and colleagues
- meticulous attention to detail and ability to accurately enter data
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- at least 18 years of age (19 in Alabama)
- eligibility to pass a background check
- ability to meet the physical demands of the position
- experience in check cashing, document verification, and/or money order processing is a plus
- prior cash handling and cash drawer/vault management experience is preferred
- bilingual (English/Spanish) is a plus
- valid driver’s license, auto insurance, and personal vehicle for work use may be required
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- review, validate, and process customer transactions with accuracy
- maximize customer success by offering personalized financial services that fit their lifestyle
- enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- build new business by completing daily call campaigns
- assist in customer account management and collections by accepting payments and managing customer appointments
- perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- maintain internal and external store appearance and meet cleanliness standards
- maintain office security protocols and conduct proper opening and closing procedures
- uphold compliance with company policies and all relevant laws and regulations
- engage in ongoing training and stay current on product and process changes
- work efficiently in a dynamic and fast-paced environment
- conduct additional tasks as directed by leadership
- maintain a full-time work schedule with regular in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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