Customer Service Representative

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $21.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Paid on-the-job training

Comprehensive new hire program

Access to learning management system

Cross brand training

Key Holder Program

performance-based career advancement

Educational Reimbursement

multiple medical insurance options

Traditional 401(k) and Roth 401(k) Retirement plan with company match

Company-Sponsored Life and AD&D Insurance

Dental Insurance

Vision Insurance

short-term and long-term disability plans

Supplemental Life and AD&D Insurance

accident insurance

critical illness coverage

hospital indemnity

ID theft protection

Legal services program

Pet insurance

Employee assistance program

Discount Marketplace

Paid Time Off

Business casual dress code

Job Description

California Check Cashing Stores is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With more than 1,500 brick-and-mortar stores operating across 24 states, as well as online product offerings in 20 states, Community Choice Financial is a reputable and fast-growing financial services provider dedicated to helping individuals access short-term financial services exactly when they need them. Known for its commitment to empowering communities and customers alike by offering a wide range of financial solutions, the organization proudly supports a diverse customer base with tailored financial products such as check cashing, money transfers, and customer payment services. The company is recognized not only for its impressive scale but also for its positive work culture that fosters career advancement, inclusivity, and community engagement. It has received notable accolades including Military Friendly Employer and Military Friendly Spouse Employer awards, a Top Employer designation for Hispanics and Latinos for multiple consecutive years, and recognition from Newsweek as one of America’s Greatest Workplaces in Financial Services for 2025.

The role of Customer Service Representative (CSR) at California Check Cashing Stores located in San Francisco, CA, presents a dynamic and rewarding opportunity for individuals motivated to make a meaningful impact within their community. This full-time position offers a starting wage of $21.00 per hour, part of a total compensation package that includes comprehensive benefits designed to support employee well-being and career growth. The CSR is vital in ensuring customers gain access to the vital financial services they require by delivering exceptional in-store experiences, handling transactions with precision, and building genuine relationships that encourage repeat business. This entry-level position is ideal for those who enjoy working in a fast-paced, customer-focused environment and desire hands-on training, coaching, and development to build a substantial career path within the company.

As a CSR, employees will engage in a variety of duties including conducting accurate customer transactions such as check cashing, money transfers, and payment processing. They will use computer systems and point-of-sale (POS) technology to enter and maintain customer data with a meticulous attention to detail. The role requires a professional demeanor, strong verbal and written communication skills, and the ability to multitask effectively. In addition, CSRs often participate in customer account management and collections, complete outreach calls, assist with in-store marketing efforts, and maintain store cleanliness and security standards. The company fosters leadership development through its Key Holder Program, educational reimbursement opportunities, and performance-based career advancements, making this an excellent stepping stone for ambitious candidates aiming to rise within the Community Choice Financial Family of Brands. With a supportive work culture that embraces inclusivity and continuous learning, the CSR position is designed not only to meet the financial needs of customers but also to nurture the career aspirations of its employees.

Job Requirements

High school diploma or equivalent
at least 18 years of age (19 in Alabama)
background check required in accordance with applicable law
ability to stand for extended periods and move up to 25 pounds
proficiency with POS systems and Microsoft Office
effective verbal and written communication skills
must maintain a full-time work schedule including weekends
able to work in-person at the store location
comply with company policies and federal, state, and local laws
willingness to participate in ongoing training and development
able to perform duties both inside and occasionally outside the store
professional and courteous demeanor
physically able to operate mechanical controls such as keyboard
valid driver's license and vehicle required for some locations

Job Qualifications

A high school diploma or equivalent
excellent verbal and written communication skills
professional demeanor with customers and colleagues
meticulous attention to detail and ability to accurately enter data
proficiency in using phones, POS system, Microsoft Office, and other computer systems
must be at least 18 years of age (19 in Alabama)
background check required
ability to meet physical demands of the position including standing up to 90% of the time and moving up to 25 pounds
experience in check cashing, document verification, and/or money order processing preferred
prior cash handling and cash drawer/vault management experience preferred
bilingual (English/Spanish) is a plus
valid driver's license, auto insurance, and personal vehicle for use during workday preferred

Job Duties

Connect with customers to cultivate lasting relationships that drive repeat business
review, validate, and process customer transactions with accuracy
maximize customer success by offering personalized financial services that fit their lifestyle
enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
build new business by completing daily call campaigns
assist in customer account management and collections by accepting payments and managing customer appointments
perform duties outside of the office, including site vehicle appraisals, store errands, and external marketing
participate in in-store and community events
maintain internal and external store appearance and cleanliness standards
maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
uphold compliance with company policies and relevant laws
engage in ongoing training and stay current on product and process changes
work efficiently in a dynamic, fast-paced environment and manage multiple tasks to meet performance standards
conduct additional tasks as directed by leadership
maintain a full-time work schedule with regular in-person attendance, including weekends