Customer Service Representative

California Check Cashing Stores, located in Sacramento, CA, is a key member of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the United States. With over 1,500 brick-and-mortar stores in 24 states and online product offerings in 20 states, this dynamic and impact-driven company is dedicated to providing its customers with accessible short-term financial solutions. Known for its commitment to the community and its team members, California Check Cashing Stores offers a vibrant workplace culture that values diversity, inclusion, and career growth. Renowned for excellence, the company has received multiple awards, including recognition as a Military Friendly Employer, and a Top Employer for Hispanic and Latinos, reflecting its dedication to fostering an inclusive workforce and a supportive environment.

As a Customer Service Representative (CSR), you play an essential role in this high-performance environment, acting as the frontline ambassador who helps individuals in the community access vital financial services exactly when they are needed the most. The role involves building meaningful connections with a diverse customer base and accurately processing a range of financial transactions such as check cashing, money transfers, and customer payments. CSRs at California Check Cashing Stores are not just transactional processors but valued contributors who provide outstanding in-store experiences that encourage customer retention and satisfaction.

This full-time, in-person position in Sacramento offers an hourly wage of $21.00, which is part of a comprehensive Total Compensation package. The company strongly supports professional development through paid on-the-job training, a robust learning management system, and cross-brand training opportunities that enable career advancement across its numerous brands nationwide. Employees benefit from a thoughtful leadership development program, performance-based promotions, and an educational reimbursement program designed to invest in their future success.

The Customer Service Representative’s duties extend beyond simple transactional tasks. They include fostering repeat business by cultivating customer relationships, maintaining accurate and detailed customer records in the Point of Sale (POS) system, and participating actively in marketing efforts and community engagement through local events. Additionally, CSRs manage customer accounts, collections, and payments while ensuring store appearance remains inviting and complies with security procedures. The role demands strong attention to detail, excellent verbal and written communication skills, proficiency with multiple computer systems and telephone technology, and the physical ability to stand for up to 90% of the time and manage light lifting.

In joining the team at California Check Cashing Stores, you become part of an organization recognized for its culture of respect and continuous improvement. The company offers an employee-centric environment where your professional growth is nurtured, and your contributions have a meaningful impact. California Check Cashing Stores is committed to equal opportunity employment and encourages candidates from all backgrounds to apply. This role provides an excellent foundation for career growth in the financial services sector within a reputable and stable company that values its community and people.