Customer Service Representative

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline stands as a stable and successful enterprise known for its commitment to quality, customer service, and employee growth. The company operates a drug-free workplace and is an equal opportunity employer, dedicated to providing a safe and collaborative environment for all staff. Employees enjoy working at Uline’s modern, clean facilities equipped with first-class amenities, including fitness centers, all designed to promote wellness and productivity.

The Washington Branch, located at 3131 Hogum Bay Road NE, Lacey, WA 98516, is currently hiring full-time Customer Service Representatives to join their dynamic team. This position offers pay ranging from $25 to $30 per hour with significant growth and earning potential, reflecting Uline’s dedication to rewarding hard work and career advancement opportunities.

As a Customer Service Representative at Uline, you will be a vital part of delivering the legendary service that customers love. The role centers around processing customer orders accurately, making product recommendations, and handling account inquiries using world-class technology and tools. You will become a product and solutions expert, equipped to answer questions about products, pricing, and shipping quickly and confidently. Developing strong business relationships over phone, email, and chat channels is essential, as is understanding customer needs to recommend Uline’s best solutions. You will also assist customers in navigating the company’s website and online ordering system, ensuring a seamless and efficient experience.

This role is perfect for someone who thrives in a fast-paced, friendly, and customer-focused environment. Uline emphasizes in-depth training to sharpen your communication and problem-solving skills. There is a strong support system through one-on-one peer mentoring, with many opportunities for career growth within the company. The collaborative in-person setting fosters relationship building and teamwork, supported by regular team events that enhance the work culture.

Customer Service Representatives at Uline work onsite with various full-time shifts available, providing flexibility to accommodate different schedules. Uline’s comprehensive benefits package includes complete health insurance coverage, 401(k) plans with a 6% employer match starting from day one, and multiple bonus programs. Employees also enjoy paid holidays, generous paid time off, and a Tuition Assistance Program that supports professional continuing education.

Overall, working at Uline means joining a reputable company that values its employees, encourages professional development, and offers a supportive and engaging workplace environment. If you are eager to learn, have excellent communication skills, and want to grow your career in customer service, Uline’s Washington Branch could be the ideal place for you to make your move and succeed.