Customer Service Representative

Speedy Cash, a part of the Community Choice Financial Family of Brands, operates as one of the largest consumer specialty finance organizations in the United States. With over 1,500 physical stores across 24 states and online product services in 20 states, Community Choice Financial provides essential short-term financial solutions to diverse communities nationwide. This company is dedicated to offering the power of choice through multiple brands, committed to delivering accessible, reliable, and responsible financial services that help customers meet their urgent financial needs promptly.

At Speedy Cash, the role of a Customer Service Representative (CSR) is critical in driving the company’s mission forward. As a CSR, you will be the frontline contact for customers, providing excellent service and guiding them through their financial transactions, including check cashing, money transfers, and customer payments. Your role is not just transactional but relational—you will build meaningful connections with customers, helping them find personalized financial products that suit their needs and lifestyles. This position involves working in a fast-paced retail environment where accuracy, attention to detail, and strong communication skills are paramount.

Speedy Cash offers a competitive hourly wage of $18.25 and a comprehensive benefits package that supports the health, education, and overall well-being of employees. The company invests significantly in employee development through paid on-the-job training, extensive e-learning resources, cross-brand training, and leadership development programs that create clear pathways for career advancement. The work environment is business casual and relaxed, encouraging a comfortable yet professional atmosphere. This is an excellent entry-level opportunity for individuals looking to start or grow their careers in financial services with the opportunity to progress within a growing, impact-driven company.

The Customer Service Representative is expected to maintain a full-time schedule with regular attendance, including weekends. This role is ideal for someone who values learning, excellence in customer service, and a dynamic day-to-day work environment. The position requires physical stamina for standing and moving within the store and occasionally handling up to 25 pounds of weight. Compliance with company policies, local, state, and federal regulations is mandatory, ensuring a secure and lawful workplace.

Speedy Cash’s commitment to inclusivity and equal opportunity reflects in their workforce, embracing diversity and encouraging candidates from various backgrounds to join. If you are detail-oriented, customer-centric, and eager to develop your skills in a supportive environment, Speedy Cash invites you to pursue this impactful and rewarding career opportunity.