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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.25
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Learning management system access
Cross brand training
leadership development programs
performance-based career advancement
Educational Reimbursement
Medical insurance
telemedicine
Medical spending accounts
401(k) retirement plan
company match
Life and AD&D insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
supplemental life insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
ID theft protection
legal services
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
Speedy Cash, a part of the Community Choice Financial Family of Brands, operates as one of the largest consumer specialty finance organizations in the United States. With over 1,500 physical stores across 24 states and online product services in 20 states, Community Choice Financial provides essential short-term financial solutions to diverse communities nationwide. This company is dedicated to offering the power of choice through multiple brands, committed to delivering accessible, reliable, and responsible financial services that help customers meet their urgent financial needs promptly.
At Speedy Cash, the role of a Customer Service Representative (CSR) is critical in driving ... Show More
At Speedy Cash, the role of a Customer Service Representative (CSR) is critical in driving ... Show More
Job Requirements
- A high school diploma or equivalent
- must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet the physical demands of the position, including standing up to 90 percent of the time
- ability to move and transport up to 25 pounds
- proficiency in computer systems including POS and Microsoft Office
- excellent communication skills
- professional demeanor
- ability to follow company policies and relevant laws
Job Qualifications
- A high school diploma or equivalent
- excellent verbal and written communication skills
- professional demeanor with customers and colleagues
- meticulous attention to detail
- ability to accurately enter data
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- at least 18 years of age (19 in Alabama)
- ability to meet physical demands of the position
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- review, validate, and process customer transactions with accuracy
- maximize customer success by offering personalized financial services that fit their lifestyle
- enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- build new business by completing daily call campaigns
- assist in customer account management and collections by accepting payments and managing customer appointments
- perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- maintain internal and external store appearance and meet cleanliness standards
- maintain office security protocols and conduct proper opening and closing procedures
- uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
- engage in ongoing training and stay current on product and process changes
- work efficiently in a dynamic and fast-paced environment
- conduct additional tasks as directed by leadership
- maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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