Customer Service Representative

SRS Building Products is a leading distributor specializing in building materials, dedicated to providing top-notch products and exceptional customer service to the construction and building industry. Operating at multiple locations across the United States, SRS Building Products strives to support contractors, builders, and suppliers by offering a wide array of product options alongside expert advice and reliable service. Known for its commitment to quality and customer satisfaction, the company fosters a collaborative work culture that emphasizes both professionalism and a fun, motivating environment. The Eugene, Oregon branch is a vital part of the company’s operations, serving local customers with prompt attention and comprehensive building product solutions. The company promotes an inclusive workplace, embracing diversity and ensuring equal employment opportunities for all qualified candidates without regard to any protected characteristics as outlined by federal, state, and local laws. Employees benefit from a competitive pay structure, a range of bonuses, and a comprehensive benefits package designed to support health, well-being, and financial security.

The Customer Service Representative (CSR) at SRS Building Products in Eugene plays a crucial role in achieving customer satisfaction and supporting business growth. This position is focused on delivering outstanding customer service through direct interaction with walk-in clients, phone support, and email communication. The representative acts as the frontline liaison among sales, drivers, and warehouse teams, ensuring that orders are processed accurately and fulfilled in a timely manner. Key responsibilities include managing customer inquiries, resolving complaints effectively, maintaining detailed customer records, and providing product information clearly and professionally. The CSR uses ERP systems to process transactions and track sales activities, contributing directly to revenue growth by identifying new opportunities for up-selling and cross-selling.

This role emphasizes the importance of proactive customer engagement combined with strong technology skills, including familiarity with CRM and ERP platforms. Bilingual capabilities in English and Spanish are preferred to enhance communication and expand the company's service reach. The position reports directly to the Branch Manager and does not require travel or supervisory duties. The work environment is fast-paced and requires multitasking, problem-solving, and effective collaboration across multiple internal teams. Physical demands are minimal, mostly involving sitting or standing with occasional movement to assist customers and handle light lifting.

Ideal candidates have at least 1-2 years of relevant customer service experience, especially within building materials distribution or B2B environments. A high school diploma or equivalent is required, with a preference for candidates holding associate or bachelor’s degrees in communications, business management, or related fields. The culture at SRS encourages a positive attitude aligned with the "Make Money and Have Fun!" mindset, promoting both professional growth and teamwork. Comprehensive training and growth opportunities are provided with potential career paths including sales and management within the company.

SRS Building Products offers a dynamic, supportive, and rewarding workplace where employees are valued and empowered. The company’s competitive salary, robust benefits package including 401(k) with company match, stock purchase plans, paid time off, and health benefits make it an attractive employer for those seeking stability and advancement in the building materials industry.