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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $25.00
Work Schedule
Standard Hours
Benefits
Competitive salaries
401(k) retirement plan
Employee Stock Purchase Program
Paid vacation
Paid sick time
Volunteer day
Paid holidays
paid birthday leave
paid floating holidays
Paid parental leave
Adoption Assistance Program
medical benefits
Dental benefits
vision benefits
flexible spending accounts
Dependent care spending accounts
Company-paid Life Insurance
Company-paid short-term disability
Additional life insurance
long-term disability
Mental wellbeing programs
Physical wellbeing programs
Emotional wellbeing programs
Wellness Program
Safety program with bonuses
Employee Referral Bonus Program
Job Description
SRS Building Products is a leading distributor specializing in building materials, dedicated to providing top-notch products and exceptional customer service to the construction and building industry. Operating at multiple locations across the United States, SRS Building Products strives to support contractors, builders, and suppliers by offering a wide array of product options alongside expert advice and reliable service. Known for its commitment to quality and customer satisfaction, the company fosters a collaborative work culture that emphasizes both professionalism and a fun, motivating environment. The Eugene, Oregon branch is a vital part of the company’s operations, serving local customers with prompt... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of customer service experience
- Proven customer service and phone handling experience
- Familiarity with CRM and ERP systems
- Ability to handle multiple communication channels including phone, email, and in-person interactions
- Valid driver’s license with a clean driving record
- Reliable transportation
- Authorized to work in the U.S. without sponsorship
- Ability to pass background checks and drug screening
- Bilingual (English/Spanish) preferred
- Ability to maintain professionalism in a fast-paced environment
- Ability to collaborate effectively with sales, drivers, and warehouse teams
- Strong verbal and written communication skills
- Intermediate proficiency with ERP transaction management
- Experience in B2B relationship management within building materials distribution
Job Qualifications
- Proven customer service and phone handling experience with active listening skills
- Familiarity with CRM systems and ERP platforms for order entry and cash transactions
- Strong interpersonal skills with a team-oriented, safety-conscious mindset
- Demonstrated ability to support sales and identify new opportunities
- Positive, motivated attitude aligned with the “Make Money and Have Fun” culture
- Valid driver’s license, clean driving record, and reliable transportation
- Authorized to work in the U.S. without sponsorship
- Able to pass background checks and drug screening
- Bilingual (English/Spanish) preferred
- Intermediate ERP system skills for transaction management
- Experience in B2B relationship management within building materials distribution
- Proven sales and customer support experience
- Strong communication, presentation, and active listening skills
- Skilled in multitasking, prioritization, and time management
- Proficient in CRM and ERP systems for tracking and transactions
- Effective problem-solving and collaboration across departments
- Strong product knowledge and interest in building materials
- Analytical mindset with ability to interpret sales data
- Committed to continuous learning and professional growth
- Valid driver’s license, clean record, and reliable transportation
Job Duties
- Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person
- Provides product information, resolves issues efficiently, and maintains accurate customer records
- Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment
- Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities
- Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach
- Coordinates internally with sales, drivers, and warehouse teams to support business growth and operational efficiency
- Maintains clear and professional communication in a fast-paced, deadline-driven environment
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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