Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Learning management system access
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement
Medical insurance
telemedicine
Medical spending account options
401(k) retirement plan
company match
Life and AD&D insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Supplemental Life and AD&D Insurance
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
legal services
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
California Check Cashing Stores is a part of the Community Choice Financial Family of Brands, a leading consumer specialty finance organization in the United States. With over 1,500 brick-and-mortar stores across 24 states and online offerings in 20 states, the company is dedicated to providing customers with accessible short-term financial services tailored to their needs. Known for its commitment to community impact and employee development, the company fosters an inclusive work environment that values diversity and encourages advancement. Recognized as a Military Friendly Employer and a Top Employer for Hispanic and Latinos, California Check Cashing Stores is a great place for individuals seeking a career in financial services with ample opportunities for growth and professional development.
The Customer Service Representative (CSR) plays a vital role at California Check Cashing Stores, based in San Francisco, CA. This entry-level position offers an hourly wage of $21.00 and includes comprehensive benefits and perks. The CSR is responsible for assisting customers with financial transactions including check cashing, money transfers, and payment processing. This role emphasizes building meaningful connections with a diverse customer base to provide exemplary in-store experiences. Employees are provided with paid on-the-job training, cross-brand opportunities, and leadership development programs. Key responsibilities include accurately handling transactions, managing customer information in POS systems, supporting account management tasks, and contributing to store operations such as cash drawer management and security protocol adherence. The position requires strong communication skills, attention to detail, and the ability to work in a dynamic, fast-paced environment. California Check Cashing Stores supports its employees with robust benefits such as medical insurance, 401(k) retirement plans, educational reimbursement, and paid time off. This is a full-time role involving regular in-person attendance, including weekends, and promotes career advancement within the fast-growing Community Choice Financial Family of Brands.
The Customer Service Representative (CSR) plays a vital role at California Check Cashing Stores, based in San Francisco, CA. This entry-level position offers an hourly wage of $21.00 and includes comprehensive benefits and perks. The CSR is responsible for assisting customers with financial transactions including check cashing, money transfers, and payment processing. This role emphasizes building meaningful connections with a diverse customer base to provide exemplary in-store experiences. Employees are provided with paid on-the-job training, cross-brand opportunities, and leadership development programs. Key responsibilities include accurately handling transactions, managing customer information in POS systems, supporting account management tasks, and contributing to store operations such as cash drawer management and security protocol adherence. The position requires strong communication skills, attention to detail, and the ability to work in a dynamic, fast-paced environment. California Check Cashing Stores supports its employees with robust benefits such as medical insurance, 401(k) retirement plans, educational reimbursement, and paid time off. This is a full-time role involving regular in-person attendance, including weekends, and promotes career advancement within the fast-growing Community Choice Financial Family of Brands.
Job Requirements
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- Ability to remain in a stationary position, including standing up to 90% of the time
- Ability to move and transport up to 25 pounds
- Ability to operate mechanical controls such as a keyboard
- Must maintain a full-time work schedule with regular in-person attendance including weekends
- Ability to comply with company policies and relevant laws
- Ability to work efficiently in a fast-paced environment
- Willingness to participate in ongoing training and professional development
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills
- Professional demeanor with customers and colleagues
- Meticulous attention to detail
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Ability to meet the physical demands of the position
- Background check clearance
- Prior experience in check cashing, document verification, and/or money order processing is preferred
- Prior cash handling and cash drawer management experience is preferred
- Bilingual (English/Spanish) skills are a plus
- Valid driver’s license, auto insurance, and access to a personal vehicle for work purposes is a plus
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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